Be warned! I brought my X3 here for service when I found out that the warranty at the dealership I normally go to has expired. The dealership said that I had to change all pads and rotors for $1,500! CHAH quoted me about half that price so I naturally agreed for them to do it. I missed the call the next morning for the update, so I tried calling back... the rest of the morning! CHAH recognizes this problem but neglects to correct it. In the meantime, I had to just wait for a call and update, while I get bothered by this all day at work. Finally, I was told that the brake fluid of the car needed to be flushed, plus other things which will add over $400 to the repair. I then decided that something's wrong and had them stop whatever's been done and I want out. My car was not ready the next day as originally told. I had to wait the next afternoon to retrieve my car and brought it to another shop (just found out that the original trusted mechanic we always go to also repairs BMW!). He said that CHAH did change the pads and rotors but did not flush the brake fluid like I was told. He also said that the car is fine without the other things that CHAH was recommending to do. In short, aside from the communication problem, there's definitely the dishonesty issue going on. Again, you have been warned!