I took my wife's BMW in for an estimate on some undercarriage damage that occurred at a car wash. Cisco's performed the estimate in a reasonable amount of time and although I felt their estimate was reasonable, my wife chose not to have them repair it.The problem occurred the following day when I came to pick up the car. When I arrived, there was only 1 person there (it was at lunchtime) and he could not find my car. He went to the back, made a phone call then returned and told me the car was out on a road test. I wondered why a road test when I told them no work was to be done. It turns out he was trying to cover for another employee that took our care out to use for his personal use! He returned about 20 minutes later with a toy in the front seat. Although he did apologize, never again will I trust this shop to do anything. Who knows many times this occurs at this shop. I truly believe this was not an isolated incident, they just got caught this time...so buyer beware!