Northeast Motor Werks' staff consistently exhibit competence, experience, fair pricing, clear communication, and responsibility. I have always been pleased with my experiences. Mark is warm, confident, doesn't take himself overly seriously (a good thing!), personable, and pleasant.

I loathe to have my e39 serviced anywhere else.

Received fast, convenient service from Mark. He called to confirm exact pricing before completing any work...rather than telling me one thing and surprising me with the real bill later. He even did a once over and found errors that were supposedly corrected under a warranty from another bmw dealership in ct..and recommended I go back and have them fix it correctly. Very trustworthy!

Left the local dealer in Hartford after the extended warantee expired. Also left the expense, pretense, and the less than truthful results of their previous work.

Mark, at Northeast Motor Werks, is thorough, honest, and very convenient. Work done at the quoted price, and on time, twice now. My 325xi has a new and competent technician, and I have a new friend and associate. Best of luck Mark!

Warm, individualized, personal and thorough - nothing like the big stuffy assembly line shops that I have visited in the past.