phenomenal. oil change was $100 less than tom bush. tom bush just lost a customer.

This shop charges as much or more than the dealerships does with much slower turnaround. There are a number of other independent BMW shops in the area who don't feel they need to become millionaires -- Why would anyone take their BMW to this dingy little hole in the wall?

The service and work done by this team is unbeatable. I never feel like I am getting rooked when I bring in my car. This is important especially being a woman, lotsa mechanics in town think i fell off a watermelon truck yesterday. I have owned the same '99 Z3 since 2000 and real maintenance didn't begin until two years ago. With these guys, I know it will be done right and at a timely fashion. When time is money, this is important! I recommend a "facebook" page as I commonly refer Sam's to friends who buy new BMW's, when their cars go out of warranty, they simply should take it to Sam's.

I am very pleased with these guys. Very honest and reasonable pricing. They do not charge you an arm and a leg unlike some of the other non dealership facilities in the area. Also they know what they are doing. I was asked $675.00 for a job by one of the other guys in area which SAMs said they get it done for $450.00 ( and he did not even know what the other guy was asking from me). I will definitely take my car to him again and will want him to work on my car which is out of warranty. I recommend this facility.

The Best BMW Mechanic Around. Sam is the best BMW mechanic in Jacksonville bar none - perhaps the best in the Southeast. He will repair your new or late model BMW right the first time, and do his best to save you money, as compared to the dealerships. Great service. Honest.

I mistakenly took my 540i to another car repair shop that didn't specialize in BMW's after I bought it and which ended up costing me a couple thousand in un-needed repairs. When I took it to Sam he fixed the initial problem with a 99 dollar part from a VW (same part as the BMW OEM but quarter the price) and sent me on my way. I've taken my car to him for every major problem I can't handle since that time. He's always fair, has never mis-diagnoed any of my problems and tells me how to make changes for the future that save you money! He will always have my business.

We have lived in Jax and have maintained our BMW's with him for almost 10 yrs now. Sam and his crew are honest, trustworthy, provide a quality job at a fair price. The only reason I would deal with anyone else is if Sam closes shop. Thanks for taking such great care of our vehicles.

It would be an understatement to say these guys are fantastic. I flew to Jacksonville from Atlanta to purchase a Z3 and made arrangements to have Sam's Automotive to do a pre-sale inspection. Sam, Mitch and the rest of the crew treated me like I had been a customer for years, they spent the better part of the day checking out the car, discussing and explaining the issues with me and found several things that required attention. Long story short the dealer approved the repairs and requested that Mitch order the parts and make the repairs. Results, dealer sold a car, Sam's got the work, me completely satisfied and drove home to atlanta. It goes without saying that I would recommend these guys in a heartbeat. Great Job Guys!!!

Sam and his crew are great folks to deal with. Sam's pleasant attitude is reflected in his style of conversation and willingness to help. I visited with him in person several times. The first when I went by to meet him after our mail carrier recomended him to me. Second when I went by to ask him several questions about an oil change in my Z4 and why it seemed to cut in and out at higher RPM. He test drove the car by himself, again with me driving, and again by himself before he made a diagnosis of the car not having been driven enough. This proved correct, as the problem disappeared after a 2,000 mile trip to ZFest. Third when I stopped by to have the oil changed before my trip. He took me right in and did the work with out me having to wait for an appointment. Forth when I stopped by to make an appointment to have my headlights adjusted. Again he took me right in. As it turned out he had to order a special part, so one of his crew drove me home and they kept the car overnight. The part arrived the next morning and the job was completed by noon that day. All of the work done at Sam's Automotive was about half the cost of having it done at the BMW Dealership. I highly recomend this certified BMW Mechanic and will continue to have him take care of my Z4.