Import Specialist

4373 W. 96th St,
Indianapolis, IN 46268 US
4.5
14 Reviews
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Over 20 years experience working on BMW vehicles in Indianapolis and a complaint free member of the Better Business Bureau. We do basic BMW maintenance work all the way thru engines and transmission repairs. Free quotes.

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14 Reviews

  • Lawrence1 year ago

    My experience was wonderful and the service provided was very courteous and professional. Thank You!!!

    2010 BMW 535 ix
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  • kevin cornner2 years ago

    They don't give free quotes as advertise. I had them check out my car and get a price to fix it.

    Upon pick up of my car was informed of all the cars problems and costs to repair. The mechanic was very nice and I believe cares about what he does. I was charged $98 for the quote. I asked if I got it fixed would I still be charged, he said "yes" So no free quote....

    2005 BMW 330i
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  • Zionsville resident2 years ago

    I normally perform all of my maintenance, but experienced a fault which required specialized diagnostic equipment. When I contacted Import Specialist Mr. Hilt, the owner, cheerfully confirmed they could provide the diagnostic readout of the cars computers, and offered a very competitive price.

    I arrived late, only 20 minutes before closing. Mr. Hilt had one of the technicians immediately begin work and I had the complete readout within twenty minutes. The staff were VERY helpful and provided advice above and beyond the information requested. There were no hard up sell attempts, just honest straight forward work and solid advice.

    I was impressed with the honesty, professionalism, and technical competence of everyone I dealt with at Import Specialist. Based upon my experience, I would definitely recommend Mr. Hilt and his staff.

    2002 BMW 525i
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  • Kay4 years ago

    Now my second repair & service with Import Specialts on my X5, after 10 years with the local dealership. Bob is honest, thorough and fair - based on my experience other places I can't say enough and recommend him highly.

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  • Jay Small6 years ago

    When I moved from Cincinnati to Indianapolis last year, I researched the internet for an indep mechanic, I also spoke to several BMW 740il owners, and each recommended Bob. I took the chance and I am very pleased with Bob's technical skills as well as his excellent customer service and fair prices. I highly recommend this shop for all of your foreign care service.

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  • phil rogers6 years ago

    Great service there; I was total suprised that the repairs were done timely without the usually dealer nonesense of padding the bill. Bob Hilt was honest and fair and I will be back for my next oil change. Great job Bob, and have a great Holiday season.

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  • eric dewitt7 years ago

    I brought my M3 in for brakes and I am now a believer. This shop was far with its prices and I didn't get the list of "other items that needed repaired" like the dealer does. I will be back and I would recommend them.

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  • jill roberts7 years ago

    I am a believer in Import Specialist. I brought my BMW 325ic to Bob after ten years of going to Pete's in Carmel. They have made me extremely satisfied and I will recommend them in the future. Keep up the good work Bob!

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  • howard kimble7 years ago

    I am new to Import Specialist with my 328ic. I just turned over 75K and wanted to have a look see and maintenance( oil change and filter). Bob found nothing else needed to be done and charged me 1/2 of what I have been paying at Pete's in Carmel. Bob I will be back and I am pleased with the service.

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  • charlie wood7 years ago

    I just picked up my 528I from them, and I am completely satisfied. The brake job I got was 1/2 of what I expected and I am very pleased.

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  • phil tabor7 years ago

    I am new to this shop with my 550i that needed new brakes. The quote was more than half of what the dealership quoted me, and it was on my way to work. I am very pleased with the work and "Bob" has made me a satisfied customer. I would recommend Import Specialist to everyone.

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  • Jonathan7 years ago

    Excellent work, I took my 740il after speaking with several other BMW mechanics. Receptionist was very friendly and customer focused. Oil Change and brake work for a very competitive price. I highly recommend this shop.

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  • Justin Edwards7 years ago

    I called to get a quote for an engine rebuild on my BMW E24 633CSi. The girl that answered the phone was very nice and answered all my questions. I ended up with a quote that was several thousand dollars less than the Dealership. I have scheduled service and I cant wait to see my baby(E24) after the rebuild. I highly recommend this shop.

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  • Rajean Riebe8 years ago

    I dropped off my husband's BMW 740IL car on Friday and they had it all fixed for pickup on Monday evening. They were easy to find and very professional and best of all reasonably priced. I would highly recommend them.

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