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Chesapeake Import Services

1717 McGuckian Street
Annapolis, MD 21401
0.5 out of 5 (1 review)
410-267-8411

Reviews

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Hours of Operation

  • Monday - Friday
    8:00 AM - 5:00 PM
  • Saturday - Sunday
    Closed

Affiliations


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Overview

Chesapeake Import Services specializes in BMW repair and BMW service in Annapolis, MD and throughout the Chesapeake Bay and Baltimore-Washington Metropolitan Area.

We provide:

  • Quality BMW Maintenance
  • State-of-the Art Automotive Technology and Skills
  • Preventive Maintenance
  • Alignment and Tire Services
  • Air Conditioning and Climate Control
  • Engine and Transmission Work
Map & Directions

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Reviews

1 Review about Chesapeake Import Services

Have you used Chesapeake Import Services? Help out other BMW owners by sharing your auto repair experience in the reviews section below.

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Michael

Michael

May 18th, 2012

Had an overheating issue with my car. $600 later, the owner Chris told me that the issue was fixed. Drove the car for 30 minutes at which time an over-tightened coolant return hose broke the plastic housing it was attached to and discharged all of the coolant. Had car towed to local auto shop which informed me that there was at least 1 blown head gasket. Repair would cost over $3000. Called Chesapeake Imports and explained but they would only agree to pay for a tow, not fix the issue. BOTTOM LINE: I didn't pay $600 to have a $3,000 problem. I don't have any other experience with Chesapeake Imports and therefore can only say that if this is a rare mistake, the least they should do as a reputable shop is take accountability for it and help the customer. All I asked was for the cost of service (not parts) refunded, $400, which they wouldn't do for me. Peanuts when you compare it to my $3,000 additional cost to fix the problem which was caused by Chesapeake Imports.

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Reply from Chesapeake Import Services
Chris

December 21st, 2012

This individual was referred to us by his brother, who is a current customer. He was in town from Va. Beach when his BMW overheated and blew out its coolant. At his brother's request, we worked him into our schedule in order to help him get back home to move.

The vehicle was towed in with a ruptured thermostat housing assembly. We performed a thorough vehicle inspection for overall condition, which is our policy for any vehicle, especially a car we have not worked on. The vehicle was in poor condition, due to lack of maintenance and repair.

We informed the customer that we needed to perform the minimal service required to get the vehicle running to be able to test the cooling system for proper operation. After replacing the thermostat and housing, road testing was performed. The customer was advised to leave the vehicle for further testing because the head gasket appeared to be suspect.

The customer refused to leave the vehicle and insisted on taking the vehicle. At no time did we state that the vehicle was "fixed." In fact we stated that the probably will overheat again. The problems with this vehicle are the direct result on the owner's lack of maintenance, repair, and understanding of the issues confronting him.

This is a fine example of the old adage, if you don't like the message, kill the messenger.

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