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Hours of Operation
Monday - Friday8:00 AM - 5:00 PM
Saturday - SundayClosed
Chesapeake Import Services specializes in BMW repair and BMW service in Annapolis, MD and throughout the Chesapeake Bay and Baltimore-Washington Metropolitan Area.
- Quality BMW Maintenance
- State-of-the Art Automotive Technology and Skills
- Preventive Maintenance
- Alignment and Tire Services
- Air Conditioning and Climate Control
- Engine and Transmission Work
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May 18th, 2012
Had an overheating issue with my car. $600 later, the owner Chris told me that the issue was fixed. Drove the car for 30 minutes at which time an over-tightened coolant return hose broke the plastic housing it was attached to and discharged all of the coolant. Had car towed to local auto shop which informed me that there was at least 1 blown head gasket. Repair would cost over $3000. Called Chesapeake Imports and explained but they would only agree to pay for a tow, not fix the issue. BOTTOM LINE: I didn't pay $600 to have a $3,000 problem. I don't have any other experience with Chesapeake Imports and therefore can only say that if this is a rare mistake, the least they should do as a reputable shop is take accountability for it and help the customer. All I asked was for the cost of service (not parts) refunded, $400, which they wouldn't do for me. Peanuts when you compare it to my $3,000 additional cost to fix the problem which was caused by Chesapeake Imports.
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