Orr Autosport changed the manual transmission fluid on my 2011 BMW 1 Series M Coupe as part of the 1,200 mile run-in service (the rest of the service—engine oil service and rear differential fluid change—is covered by BMW so I had that done at a dealer). I stopped in on a Tuesday to check out the shop. I was greeted by the owner, Chris, who showed me around the facility. Based on my positive initial impressions, I made an appointment for the service to be done on Thursday. John, the tech, did an outstanding job. He is knowledgeable, professional, enjoys what he does and takes pride in his work. The attention to detail at this shop is excellent. I recommend this shop for enthusiasts who love their cars and want to make sure their BMW is taken care of by professionals who also love BMWs. Orr Autosport works on race cars and other high-performance BMWs, so I felt very comfortable trusting my 1M to them (only 740 1Ms were made for the U.S.)

They also get bonus points for having an iRacing simulator in the waiting room. :)

Orr Autosport has always out done the dealer with both great service and great prices. They have great technicians that get things done and are clearly committed to helping you out, they will even bring you into the shop to see the problem yourself! From the moment you step into the lobby until you get your car back they provide nothing but the best service possible, even if you are just in for an oil change. Prices on things like oil changes, brakes, and other common maintenance are great! Bring them your estimate from the dealer and they will always work with you to try and take care of what you can afford first, and they do it at a better price. They can sometimes get you in same day. Otherwise it is never more than a day or two, and they work around your schedule rather than theres! They have even started having a loaner car available if your car needs major repairs and they can't get it done right away, which is really nice. Overall I wouldn't take my 328is anywhere else, Orr has always been good to me.

Update on earlier post:

After 6 months of battle with Orr Autosport my entire repair bill has been refunded via me credit card fraud protection with my Capital One credit card.

Word to the wise - if you choose Orr, it is in your best interests to pay with credit card so you have an alternative to court in the event of faulty repair which is exactly what happened to me.

A Fantastic Group of People, Highly Recommended.

Over the past 15+ years I've had all five of my families cars (including my track car) serviced and repaired almost exclusively by Orr. On occasion I've tried other independent shops and dealer, but never felt as comfortable that I got the best value.

For me TRUST is the most important factor in choosing a car service shop and when I go to Orr I know the work is done right.

On many occasions over the last 15+ years they have recommended I NOT do things to my car, things they could have made money on but felt I could wait.

For instance, about a year ago they told me an axle cover needed replacement and that the axle itself was going bad, but not yet bad enough to fix. Orr recommended I wait on the very expensive boot replacement until the axel itself went bad). A year later my tie rod was obviously dead (120K miles is pretty good though) so I had it replaced, and at the same time we determined that both the axle boot and the axle were shot too.

Result > Instead of making 2x the labor $ to replace both the boot and then later the axle they saved me many hundreds of $s and bought me a year of extra use.

Orr isn't the cheapest by the hour, but they represent a great VALUE, and I wouldn't take my BMWs anywhere else.