European Import Repair

1182 State Route 17M,
Chester, NY 10918 US
7 Reviews
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At European Import Repair, we service and repair only BMWs and other fine European vehicles. We have found that by specializing in imports, we are able to focus on diagnosing and repairing even the most challenging issues. We are equipped with GT-1, Autologic Assist Plus and Autologic Blue Tool diagnostic equipment.

Bring Your Car to European Import Repair

We realize that finding a trustworthy repair/service shop can be a difficult, but it is our utmost priority here to gain and maintain your trust. You will receive quality work and exceptional customer service at affordable prices. Upfront and honest communication with convenient service and location is what we hope provide to you. You will be speaking directly to the person who will be servicing your vehicle, not just someone who knows how to fill out a repair order.

Our shop is located in Chester, NY. The parking lot is paved and striped for easy parking. When you walk into the office you will be welcomed by Michelle, she will greet you and take all your information. As you wait four your vehicle, you may help yourself to a cup of hot coffee or tea and enjoy our comfortable and clean waiting area equipped with cable TV and free wifi.

In addition to routine service and repairs, we offer the following specialized services:

  • State of the Art Dealership Level Diagnostic Equipment
  • True 4 Wheel Alignment Machine for all European Vehicles
  • Factory Level Mounting and Balancing Tire Machine for all Run Flats and Low Profile Tires
  • OEM or OEM Aftermarket Parts

Meet Ralph, Owner of European Import Repair

Ralph started his career in independent repair shops and soon moved on to BMW Dealerships. After 10 years as a Master Technician and Shop Foreman at the local dealership, he decided to branch out on his own and start a business for which he could be proud of. Ralph specializes in quality work and superior service without the dealership prices.

7 Reviews

  • Michelle11 months ago

    We went here for the first time recently, and were very impressed. Our engine light had gone on and amongst other signs of problem, we thought we might be in for a huge repair this time and may even need to consider whether we should keep the truck. But after they checked it, it turned out to be a simple problem and fixed with very reasonable price. They did not use this chance to rip us off as other places maybe would have done. But instead provided honest and excellent service at excellent price. The owner and staff are very friendly and kind, and we would definitely come here again. Highly recommend to others.

    2002 BMW X5
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  • Pat Macgregor1 year ago

    I took my BMW to European Import Repair last week. I explained that I was looking for a mechanic to keep my car in good shape and to fix problems before they become big. I also mentioned that my suspension was making a noise and that I had my battery replace by a local company that had jump started the car for me. Ralph's mechanic checked my car over and it's in good shape. He said that the rear suspension will need work, but not right now. Next oil change will be a good time. He asked if the new battery had been registered and I didn't know...he checked and it hadn't. He did the registration right then. I'm so satisfied with this company and looking forward to keeping my Beemer for a long time.

    2009 BMW 328i
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  • Chris2 years ago

    Great owner and great service. Ralph is much more of a down to Earth kind of guy as opposed to the condescending guys at the dealership. The prices are cheaper than the dealer, however they are the same as any other Bosch certified service center. I would highly recommend having your BMW serviced here.

    2006 BMW 325i
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  • Jaytee3 years ago

    Very reassuring and pleasant experience. Ralph, the owner, apparently oversees the shop by mentoring and supervising the other mechanics (he was the service manager at a BMW dealership). The benefit of this approach is that he is free to discuss your particular situation without having to step out from underneath a car and clean himself of grease first. I brought my 328i in for a slipping tranny and asked him to check it out.I left it for the day and they went completely through the car and Ralph explained that it would eventually need a new tranny plus a lot of other $$$ things and that in his opinion, he would sell the car and not bother fixing everything. He spent two hours going over the car, including scanning the codes, and was not going to charge me anything but I insisted on paying for his time and equipment so he told me to give him $55. He could have minimized what the car needed and quoted me a figure for repairs just to get my business but he did not and that goes a long way in earning trust.

    2000 BMW 328i
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  • Bill3 years ago

    I had a low beam headlight out, they were great. I was told to bring the car in anytime and they would replace the bulb. I brought the car in and the owner Ralph stopped what he was doing to replace the bulb in my car. He found the wire insulation was falling off. He tried to tape it but found the insulation continued to fall off the wire. We made an appointment and today he rewired the headlight.

    A professional operation that I will return to when my car needs maintenance.


    2004 BMW 325ci
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  • Stanley D.4 years ago

    Mr.Ralph started out on my BMW 540i 6yrs ago. It was some routine work but he didn't stop there, he changed my cabin filters and more.I got in a pinch the end of May with my MB CLS 500 and again Ralph got me in on a brake job in less than 48hrs and over 200 dollars less then the dealer would have charged. Now 2mths later my airmatic strut collapsed on that same CLS 500, and guess what? Its parked in Mr.Ralph.s garage waiting for the part to be delivered only because i didn;t need it overnight. This is my personal expirence with European Import Repair.I have even greater testimony of Mr. Ralph:s integrity from the Dealership he ran before he ventured out on his own. Email me, Stan.

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  • George Vaccaro4 years ago

    My BMW 840 sat a month collecting dust and the batteries died while waiting for other cars to be serviced. I guess those jobs were more important.

    Not a week, 2, 3 or 4, a solid month. Needless to say I took the car back to avoid whatever nightmare could possibly follow that initial experience.

    Quote on pickup day (34 days after I dropped it off): "You sure you don't want me to take a look at it?"

    No thanks Ralph!

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    Ralph4 years ago

    Unfortunately, everything he stated is true. I was very busy and put his 840 on the back burner. It was not his primary vec. and he also told me to take my time (foot note never tell a mechanic to take his time). I am sorry about that, it is the first time anything of this sort has ever happened to one of my customers.