These guys are straight forward, do the work fast, and do a great job.

True, they may not be the cheapest, but they're not the most expensive, either. I don't expect bargain basement pricing for solid quality workmanship and honest estimates that I can trust.

I've been a couple times now and I really like them a lot. They truly are a pleasure to work with whenever there's a problem with my car. My most recent visit was my blower fan - what I thought would be around $600+ turned out to be less than half of that.

They've earned my loyalty.

Great experience with these guys. Fair pricing, strong knowledge base on e39, e46, M cars and newer cars including e90 and so on. Dealer equivalent diagnostics (gt1, etc) as well as custom programming options for mods. They also have no issue with customers sourcing parts, but will ensure you don't make a mistake with poor quality knockoffs. Will be bringing my e39 M5 back to Tom and Bryant for anything I can't handle myself.

Great shop....Excellent service and fair labor rates. Needed new front control arm bushings and Tom offered to press my powerflex bushings into an extra set of mounts he had and I could come back at my leisure to have them installed. Very personable as well. Thanks Tom and Bryant

We are VERY pleased with the work completed by the techs at BCH Imports! When our 2001-325xi wagon hit 150,000 miles, we decided to bring her in for a complete overhaul: fluids flushed, new sparkplugs, belts...the works plus a pesky oil leak! We priced the local dealership and 2 other import shops. BCH beat all 3 with regards to price! But how would they measure in service? Needless to say, we'll be back!!! The credentials of these guys alone are beyond convincing: we're talking Master Automobile Techs plus awards for achievement in over 20 BMW service training programs. They certainly know their stuff! In addition to getting the Inspection II, Tom pinpointed the leak in the oil filter housing, and he was able to diagnose, have parts delivered, and in place before the day was out. Excellent pricing, knowledge, and efficiency will keep us coming back to BCH Imports!

For an independent service facility, they are about as good as it gets. Very good service, fair prices, great value. I measure the quality of a company not only by how well they do the work, but by what they do when things don't go right the first time.

I've been taking my 2001 740i to their shop since the summer of 2010 when they first opened.

Aside from routine service, my 740 has experienced failures typical of that particular (none of them inexpensive to repair) - radiator, water pump, alternator, brakes, etc.). In all cases the problems were fixed right the first time.

Most recently, I brought the car in fix another problem (oil leak). Unfortunately, the work they performed did not solve the problem. I brought the car back to let them know. After further investigation they determined the problem was actually a new problem and was not mis diagnosed and that in fact another engine component was the source of the leak. Unlike other shops which would have tried to make excuses and argue that this was a new problem, they went ahead and fixed it and apologized for missing it the first time.

Bryant, Tom and Tyler all share a common attitude - fix the problem in the most efficient way possible and do what's right for the customer. Can you find a shop with a more plaques and awards, attitude and espresso? Yes. On the other hand, you'll be paying for it and your car won't run any better as a result.

I still drive the 25 miles each way to have them service my car. That alone should say something about how highly I regard these guys and the shop they operate.