This place has terrible customer service.

When I first started looking for my dream BMW, I tried everything from Ebay, satellite lots, dealerships, individual sellers, everything, until my last stop, Enthusiast Auto. I was searching for a rare specific 5 series luxurious enough for my day to day driving, but sporty enough for my weekend thrills. After walking out of my first meeting with the owners of EAG, I knew they would find me just that.

Every few days I would receive calls and emails from EAG about the progress in the search to find my pearl. They were very meticulous and detailed about BMW's than anyone I have ever dealt with, and it paid off. It was easy to see their passion for these fine automobiles, and dealing with them was more like a friendship than a business transaction. They were very particular about finding the perfect car and it was easy to see they took pride in their efforts.

At first I was a little worried if I could even afford this dream, as everything I had been looking at was at the top of my budget. I was surprised that they found a 540i 6-Speed Sport Package with more options and features than I was expecting FOR MUCH LESS than I had anticipated spending.

When the car arrived, it received a full diagnostic, a full detail, and a list of records and features. It needed a few minor maintenance items, which I expected with any used car. These repairs were completed at a discounted rate, just a way of saying thanks for doing business with them.

I have since gone back for service work to the car, and couldn't have been happier with the work, communication, and of course, the price! I paid less for an oil change than anywhere around town, using OEM BMW parts, and the car was cleaned and presentable when I picked it up.

I now carry around their business card's everywhere I go, recommending them to co-workers, friends, family, and anyone into BMW’s. I'm thankful someone recommended Enthusiast Auto! When I decide to get another BMW, I will surely work with them again.

Enthusiast Auto: They do it right. (Quality, Integrity, Customer Service… it’s all good!)

These guys are not the only folks to work on my BMW vehicles. They are Top Notch for knowledge and quality. They've fixed problems that the dealer couldn’t' (or wouldn't) and the Quality and Price were 'right' too! I've had their work checked by another Certified BMW Master Mechanic... he too’ was impressed. Performance Upgrades and Standard Maintenance - all performed with exceptional results. My E46 330i ZHP is very satisfied, and so am I. Better yet: Quality Maintenance avoids breakdowns... None with the ZHP! Just miles of smiles.

Enthusiast Auto: Integrity and Advice... Eric, Evan, and the team helped me understand the car, the maintenance schedule, and helped me plan several upgrades into a cost conscious approach that gave me much more bang for the buck... So the ZHP now is tastefully modified, the Smile Factor is Major... and I saved hundreds of dollars, compared to dealer based upgrades. Way more bang for the buck.

Meanwhile’ they've helped introduce me to the BMW enthusiast community and have openly shared their knowledge and experiences with street driving and track-level performance driving. (and a referral to a good lawyer, just in case) I met Enthusiast Auto a couple years ago... my life hasn't been the same since. Now I live my dream, in my little Dream Machine, and they keep it ‘just right’… very nice.

Thank you guys!

These guys do an excellent job.

Their break-down, analysis, and inspection of my current M3 was very impressive. The same goes for the M5. Whereas the dealer gave me the run-around and refused to actually troubleshoot and diagnose the problems, these guys are open-minded, willing to work with the owner, and actually get to the root cause of the real problems.

Not explaining how part X that is unrelated is broke, and that they "can't diagnose the other problems until part X that is unrelated is replaced."

Enough with my rant. The point is these guys are quite the opposite and a great find in the automotive world. They are true enthusiasts with a great business model and thorough work. Hats off to the team and I'll continue to recommend them to all my friends.

ORIGINALLY POSTED ON M3FORUM.NET

Just wanted to put a serious recommendation out for Enthusiast Auto Group (EAG) in Sharonville OH. I've had somewhat of a history with these guys after finding them on autotrader by accident in 2006. They are a group of independent BMW certified mechanics and enthusiastic, professional sales and service individuals. After our first encounter in 2006, it wasn't till late 2007 that I had the pleasure of working with them again. It was great to hear that the guys I had worked with then were still there, had moved to a larger building, and remembered me from name alone. Since then I've worked with them on a number of e36 M3 and e39 M5 problems. These guys are top notch and go above and beyond on every occasion. They tell you straight up what they think and give you honest answers, as well as respecting you the customer. They're not afraid of any job or service, and support (and promote) the aftermarket parts companies when BMW fell behind on their engineering. Needless to say, they are an asset to every backyard BMW mechanic or driver. I'd like to relay one such experience with them, and my last dealer experience.

Lately my 2002 e39 M5 had one side of its angel eyes fail. Since I assumed this to be a simple bulb replacement, I just ran it to the local dealer (who resides in Centerville, OH on SR 725) to have them swap out the bulb while I was at work - just down the street. This wasn't your typical "oh, it makes a weird noise between 30 and 32mph and then it kind of shakes sometimes" kind of diagnostic. The light bulb either lit up, or it didn't. Surely the dealer could handle this. After waiting all day, I got the call. They told me the light control module (LCM) had failed and was going to cost an exorbitant amount of money. I confirmed with them it wasn't the angel eye bulbs themselves specifically. I told them to put the M5 back together and I'd do the work myself. I did my research, and was prepared to replace the LCM myself, or fix it directly.

I then got the LCM easily accessible so the EAG guys could order the part and swap it out. To my surprise, I got a call mid-day from the service manager at EAG that the car was fixed and ready to roll. As always, the guys did their best work and thoroughly diagnosed the lighting system - AND REPLACED THE TWO ANGEL EYE LIGHT BULBS. Fixed. $10 in bulbs. NOT THE $1200 THE DEALER QUOTED ME FOR AN LCM MODULE. The EAG guys then asked if they should button her back up, or if I would do it myself (to save some cash). This is the thorough work ethic and respect I'm talking about. They could have just as easily ordered the LCM I had all but convinced myself it was, and they could have buttoned the car up and charged me an extra few hours of labor. No, they went the extra mile and worked with me to have things exactly how I wanted them.

In closing, stay away from the BMW dealer in Centerville, OH off of SR-725 with a name that rhymes with "Loss - as in Loss of Cash" and do yourself a favor and take your BMW down to Enthusiast Auto Group in Sharonville. Your BMW, pocketbook, and blood pressure will thank you. The EAG guys have serious equipment at their disposal, are continuing to upgrade the capabilities with new resources and tools, have moved to a bigger facility, opened a performance shop and online store, will locate that dream BMW for you, and have an excellent staff. I look forward to working with them in the future, and continuing to see them grow and prosper. I recommend them to all my friends, family, and hope you too will give them a shot. guys.

http://www.enthusiastauto.com/

Chris from Lebanon, OH "the dirty silver M5 driver"

Just bought a 325i from Enthusiast Auto Group and it was a good experience for me... They were very helpful and had a great deal of knowledge over and beyond what i expected. I hope to keep building a great partnership with them for many years to come. And will report as the years pass..

Do not use this service department for ANY repairs. We took our BMW in for one repair and it sooned turned into around $8000 in repairs. We had this work inspected by other parties after dealing with 7 months of issues and problems from this company and come to find out that not only did they did not repair the "supposed" problems, they have now caused more damage from their incompetance. They clearly do not know what they are doing and just picked parts and pieces to be repaired or installed until they thought they fixed the problem and ended up doing more harm to the car. Even their loaner car broke down on us and they supposedly fixed it, yet it broke down on us again the day after we got it back.