I guess they are doing good work. Have no issues with the work though the parts prices are higher then at the BMW dealership half the time. When it comes to hourly rates, I feel they are charging somewhat on the high end for a non-dealership place. Also, the inside of my car is sometimes messier then before, but nothing serious.

If you want to feel safe, this shop will make you happy. If you expect exceptional, this is not the right place for you.

Maybe I am spoiled. But after all, in this service business, ...why not. I am the customer, just don't feel treated like a queen.