Matt, Charles, and Debbie are friendly, competent, technically gifted, professional, and treat you with dignity and respect. As another reviewer posted, they really do get the mindset of paying it forward.
They are a pleasure with whom to work, they don't play any games, they are not shifty (like some other shops), and they do not constantly tell you "the dealer would charge you 'this'" to justify crooked/exhorbitant pricing policies.
Higher standards of excellence are a major premise of my consulting practice, and this team of professionals routinely aspire to -- and achieve -- those standards.
Versus other unsavory experiences I have had when having my vehicle serviced, "refreshing" and "peace of mind" are the words/phrases that come to mind when my vehicle is being serviced by Ultimate AutoWerks.