Bemer Motorcars

9201 Richmond Ave,
Houston, TX 77019 US
7 Reviews
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The service staff and technicians at Bemer Motor Cars are highly trained on all factory services for your BMW. Stop by and find what our customers have discovered and come to depend on: for BMW maintenance or repairs, Bemer Motor Cars Service Excellence. The Bemer Motor Cars service management team looks forward to making your ownership experience as enjoyable as it is meant to be.

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Bosch ServiceBosch Service

7 Reviews

  • Pat L1 year ago

    HORRIBLE!!! Service first time there I though they were good, but realize same stories you get from all of them, keep lying about issue you do not have try to get money from customers. I am really by owner and employees all of them use the same tactics, first you have to wait for hours before talking to someone than they will tell you your car needs this when I took my car to an other shop nothing was wrong with my car. Yes get a second opinion.

    2009 BMW X5
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  • AR2 years ago

    In a word, dishonest. I called to inquire about having 2 bushings pressed into my thrust rods, Julian advised he could do it. I drove down and proceeded to wait nearly 35 minutes waiting to speak with him. He came in and out of the showroom several times, saw me standing there with the thrust arms, and knew i was waiting for him. He would look at me but not say a word. finally after waiting i tracked him down outside, he abruptly said yes i can do it, leave them with me. I walk inside with him, and he tells me to come back in a few hours. As I am walking out I pose the question "any idea how much" with a straight face he answerss $200!!!!! I thought he was joking, I said no really how much. He says thats the price. Annoyed I walk out of his shop, parts in hand. As I get to my car he chases me out and says "since you are already here I'll do it for $150" I laughed and told him I was all set. For those not familiar this is a 10-15 minute process. I drove down the street and had it done for $40 at another BMW shop. I would urge anyone looking to stay away.

    2002 BMW M5
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  • Cal J3 years ago

    HORRIBLE!!! This place is a scammer spot. The service that I got was fair, but Julian kept telling me to come back another day to get my car serviced, after waiting there for hours ...Then they give you crappy loaner cars with no gas in them.....To top it off, I was taken advantage of because I had an extended warranty. I called my warranty people and they told me that he charged me 120 more dollars they what they gave him for parts and labor....then he put on the receipt that it took them a lot more hours than the warranty people had estimated... If you don't mind waiting all day to get your car serviced and have some money to throw away, then this is the spot for you....

    BMW 325
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  • Tony4 years ago

    The impression I get is that Julian sucks you in with decent service and then sinks his fangs in. After serrvicing my car at bemer twice (oil change) Julian adviced me to change my belts - "they are cracked and will leave you stranded on the highway". I declined and I am still driving with the same belts 2 years later. A few months later after I went in for another oil change, Julian suggested I needed some pump in my transition changed out (estimate 1000) - I declined and my transition still works fine 1 yr later. So there you have it. Be careful at this shop. Get a second opinion.

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  • Rod4 years ago

    I have used Bemer Auto on several occasions for repairs on my 528i. Julian always takes care of my problem and I am very satisfied with their service. The repairs can be a little higher than the estimates but I have never had to go back to have the same issue repaired twice. I would highly recommend Bemer Auto and I will continue to let them perform my repairs. (They used to give free loaner cars now they charge $10, but that's fine)

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  • Mysty5 years ago

    I guess some customers recieve excellent service and others do not. I was billed for hundreds of dollars and my car is doing the same thing, i'm not able to inspect the work because the hood latch was broken while my car was there and was not repaired.

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  • Gwen6 years ago

    Dear Julian,

    I wanted to take a few moments to express to you how impressed I am with your business and the people in it. Your company truly provides excellant service! Many people talk about being excellent but few actually do it. It is quite rare to find a company that cares about its customers. I have visted your facility twice now. Initially, I went to get an oil change, by the way your prices beat every BMW servicer in Houston. My enigne light was on and without request you checked the vehicle and responded with a few items that needed to be addressed. Knowing that i couldnt have all the work done that day, you advised me on what was exactly critical and what could wait a bit longer. Today I went in at 7:30 am sharp, you were open, and although everyone was just starting their day, they were pleasant. I once again left my vehicle for an oil change and fog light replacement and to have the engine light checked again. Later that morning Hugo called me at work to describe what had been done before based on my prior approval and told me the reason for the check engine light this time. It turns out the part needing replacing is under factory warranty and Hugo suggested that on Monday or Tuesday (because of the weekend) that I should return so that you may take the car to the BMW dealership for service. I was impressed by Mr. Samano's remark, offering to take my car in to the dealership. He explained it was a factory part that needed replacing and by letting Bemer take the car, I would have the car back faster. I greatly thanked Hugo for the information that many times doesnt get explained to customers. He informed me that the other work was done and that my car was washed and ready to go. I've worked in customer service for years and now in Human relations for years. Customer service is vital in any business, It is a lifeline that must be handled delicately. So many times we tell people about the bad service we recieve, i wanted to make sure people knew about the good service too. As i am very satisfied with the BMW product, i will probably be a BMW driver for life and i look forward to a lifetime of service from BEMER!

    Your raving fan,

    S. Godfrey

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