Unorganized, hodge-podge operation! Every time I call I'm either on hold, or tossed about from one person to the other. First time I brought my car in for service, I did not know which way to go (where is the service entrance?) First, I though the name of the shop was European Auto Tech, but when I arrived at the shop's address the big sign read: Passport Motors. Second, no signs to direct me anywhere. I went to the front lobby and found no one in attendance. I went to the left side then the back of the shop, neither seemed the right place. Finally, I found the right entrance, it was on the right hand side. Third, the massive garage was packed with cars, but hardly anyone in sight. Got out of my car, walked around and found couple guys chatting away who acting inconvenienced to have a new customer. Not exactly the greeting I was expecting! When I came back a day later to pick up my car, the experience was pretty much the same. No cashier office/window in sight. I had to go through a back door and one office to find someone to help me.

In amazement, I wondered: Can I really trust these guys to work on my family's two German cars? To boot, the bill was almost the same as the dealer would've charged. Next time to the dealer I go.

What a nightmare!...I've been here 6 times...enough is enough. It always takes at least a week for a repair, I bought my 745i in because I had an oil leak in the drain plug...2700 dollars later the oil pan is not fixed the oil leaks worse than before. At the end of the repair they "discover" a leak in the oil pan! an extra $500-700 to fix that. No thanks...avoid this place at all costs. it will save you thousands!

Just had some work done on my 2001 325ci... very knoledgable and quick service. BMW dealership wanted close to $400 for parts and labor, and it would take a few days to complete. Eurpoean Auto Tech did it for less than $200 an was in and out in 30 minutes...no brainer... would definitely reccommend this shop!