This guy is crude abusive and rude. No wonder they have little work. There are plenty of independants with no "attitude" these guys suck!!!!!!!!! Wouldnt let them fix a Chevy

It pains me to write this because I thought that with Grant and ABS, I had found my BMW repair guy for life. I've taken my BMW there several times. The first time he saved me a ton of money. My driver's seat was broke and the dealer had quoted me $2600; ABS fixed it for less than $300. They also repaired a leak I had after the dealer had failed to fix it after three attempts to do so. Amazingly, the problem is quite common but for some reason the dealer couldn't get it right. I also had a couple of other repairs. And then Grant flat out lied to me. While dropping me off at the metro and without my asking, he told me he was a Tire Rack dealer and could order some winter tires for my MINI which he also repairs; he even offered to store my summer tires for me. Well, when I called him a couple of weeks later, he promised to get back to me but never called me back even though I called him twice. It also turns out he wasn't a Tire Rack dealer. I was stunned. I'd really liked the repairs that they did, but just don't feel like they can be trusted and don't feel comfortable with their service anymore.

Grant is a great guy if you can understand why he has the attitude he has. Too many BMW owners buy the cars but expect to pay honda prices to get them fixed. I agree, if you want Honda prices and a Honda, go freaking buy one.

He has worked on my BMW's for 10 years now and I will continue to take my cars to him. Finding a guy who shoots straight and knows his stuff is hard to find nowdays.

He likes enthusiasts, not people who buy BMW's for the roundel on the hood, and he can tell the difference in about 10 seconds. LOL. These comments crack me up. You know what you are getting with him. If you don't like him, go somewhere else. No big deal.

I had emailed and gotten no response. So I called a week later and asked for a quote for service. I mentioned I had the parts because I had planned to do it myself but moved away from my garage to VA and he told me he is not interested in doing work with someone else's parts. Which is completely in line with all of the other comments here about the lack of professionalism or people skills.

I called to ask if they could install a water pump on my 2002 745Li and was told very quickly that they could not do it there.

Agree with all the comments, just a horrible customer service experience. Also, not any less expensive than what a dealership will charge you. I HIGHLY RECOMMEND YOU AVOID this place like the plague.

Very disappointing even before any service...NEED to learn phone manners.

I read about Alexandria Bavarian Service on Yelp and thought, "Wow, these guys sound awesome!" So I decided to give them a call to schedule service for my 2006 X5. I don't know who answered the phone but I mentioned my issues (brake service and normal maintenance) and asked if he had an estimate for this service. The guy comes back and says, "What's wrong with your car?" I was a bit surprised as we had just talked about the work I needed done. Then I realized he was starting to show his attitude and continued on saying, "I don't know...what do you want me to say? $100? $200? Without looking at your car, how can I give you an estimate [you idiot]?" He didn't say [you idiot] but that was the tone of his voice. It would have been fairly simple to say, "Well sir, if we needed to change all 4 brake pads, it would cost around $xxx and your scheduled maintenance would cost around $xxx." Is that so hard?

I decided after I made the appointment to cancel because I refuse to give my hard earned money to some RUDE businessman, no matter how competent he may be. Hard to believe a business like this survives...

I have had my 330i serviced here 3 or 4 times for things I can't DIY (I'm in the local BMW Car Club and do a lot of easy work myself such as oil changes, basic tune up, etc). Every time was a good experience. The work is the highest quality, and it is far cheaper than you will get at any dealer and comparable to other independent shops in the area. I had questions once on one repair, and I was given solid, straight-forward and fair responses. Take some time and talk to Grant about cars when he gives you a ride to the Metro. I little personal interaction goes a long way.

Yep, I recently got a 1989 325 that I want to restore. When I tried to talk to Grant about various alternatives, he essentially said if I was on a budget he did not want to do the work. Hell, I knew I was about to spend a lot of money, but I thought I at least had some input into the transaction. OK, bye.

For the last eight years I have recommended to everyone I know through BMW and PCA car clubs to avoid this pompous ass. I've been wrenching on my BMWs and p-cars for nearly 20 years and in 2000 / 2001 I checked out Grant's shop b/c he had an early OBD I code scanner I wanted to use. Total and complete lack of people skills and an offensive / obnoxious personality. Personally, I think it is a self-esteem problem but who cares ...

I support other independent BMW repair shops (not frequently b/c do most DIY) in the BIMRS.org registry and the BMW NCC b/c I am a member ... I won't support this business. I've got 3 BMWs and always looking for new-to-me unique models ... this shop will neverany of them nor a dime of my money.

All of the above. I have 3 BMW's, current 7 series, 2001 540i 6spd, 1983 635i Euro (just arrived from Germany and currently going in for restoration). Lets just say that Grant (or whoever the frontman is) felt that they could just pass on my business. He literally said to me "We are not interested in working on your car". That was for the 540. I wish that my attitude matched theirs, b/c if so, I would imitate Jim Cary in "Me, Myself, and Irene's" front lawn scene (because thats the way I felt after taking the time to visit with them to plead for them to work on my car. What idiots! I guess if NoVA residents continue to reward A#$%le's with loyalty and understanding, they get their just desserts.

WAY TOO MUCH ATTITUDE! For as much money as we are paying these guys they should be bending over backwards to answer any phone calls or to "go that extra step". They just don't care at this place. If you ask one single question they treat you like your an idiot. Customer service is is joke.

Our car was ready and nobody even called to tell us it was ready to be picked up. We had to call them SEVERAL times just to get an answer.

But they were very quick at taking our money! :0

Will not be taking my car back to this place. I don't care what kind of "genius" Grant is suppose to be, I refuse to pay for rude behavior.

It's true...attitude on the phone!!! I won't call back or take my car there.

I went here for a while, and just thought the owner Grant was a little quirky, but like the other guy said you TRY to learn to deal with "genius". Well I finally decided Grant thinks he is a Genius to end all Geniuses when it comes to BMW repair. The guy that I think does most of the work (forgot his name Derrick?) was actually real nice to deal with. When you first get into these European cars you are so dazzled by the quality of the cars and the performance that you don't know what to expect from repair people. As a result you sometimes take abuse because "..blah blah you learn to deal with genius blah blah bullshit". The more you think about it the more you realize this Grant guy has people bamboozled into thinking his shit does not stink, that having a nasty car repair guy comes with the territory and is something to speak of with pride. Watch the episode of Seinfeld where the repair guy goes psycho on Jerry's Saab or whatever it is. Then watch the Seinfeld episode with the SOUP NAZI. That is the situation here at Grant's place. Maybe he just doesn't like people, or dealing with the type people who drive Bimmers has made him cranky, or maybe he is making/has made so much money from us that he doesn't need to act like a businessman anymore. SO..great technical service but it is Grant's way or the highway. NEVER question what he is doing or why or what it will cost and never suggest that maybe you could take care of some little thing like an air filter or he will just hand your keys back to you and suggest you go elsewhere. Go here if you like being crapped on and intimidated and have the $ to shell out on his terms. I have no doubt you are getting the best BMW service around, but if it has to be on Grant's terms I'd rather walk.

Grant is excellent. The best I have ever been to!

Extremely honest and talented.

You learn to deal with genius.

Called them to ask a few questions about the type of work they did... waaaay to much attitude. Asked them how late they were open and was told "I don't see what our hours have to do with anything". I replied that I would like to stop by and if he could give me their location. Was told to MapQuest it. Didn't bother, plenty of other competitors.

I've been using Grant and crew for the past 5 years. They know BMW's especially late models where diagnostics are key. They are honest and willing to let you know honest truth about when its time to say when.

They maybe great when it comes to their work but there customer service is absolutely horrible. If you call and are uncertain of what really needs to be done or if you want a quote for service be preparied to be hung-up on.

I've reached out to them twice I don't even know why I called back the second time. The second time I was hung -up on, I tried calling back and the hung-up on me again and then just let the phone ring. They are very rude individuals.