I have taken my car to Twin Star several times and have had both good and bad experiences. Actually, my only bad experience occurred when they stripped some screws (???) during an oil change and I had to return later. However, they promptly fixed it free of charge.

I became wary as it seemed that every time I went for repair, something else came out broken. This could be a coincidence, though, I don't believe in them.

If it helps, if I had to choose between the dealer and Twin Star, I would choose Twin Star.

My vehicles and my families vehicles have been serviced at Twin Star for many years having had 4 Volvos and 3 BMWs serviced there, including all normal service and repairs and a complete engine swap perfprmance upgrade and complete suspension performance upgrade for a BMW. All repairs have been completed when promised and I am completely satisfied with their work. There pricing and service are the best I have found.

I've used Twin Star numerous times for my 2002 325i and have found them to be excellent in all ways except speed. Prices are great, knowledge is excellent, but even minor repairs can take some time to get done. Even slow it's worth it. They do great work for an excellent price.

I normally never write a review online, however, seeing gross inaccuracy of the comment dated May 17th, 2007, I have to offer my input. My family and I have been long time customers of Twin Star(since the beginning). Vehicles include '86 SAAB 900, '88 SAAB 900, '84 240 DL Volvo, 2002 XC Volvo, '88 M6 BMW, '00 740iL just to name a few. The capability and service level is exceptional; I have never had an issue with Twin Star in diagnosing or fixing any problems. While the staff did change up a bit, the shop remains quite competant and highly qualified. I have been to Import Autohaus a few times, and they are fine. I personally prefer Twin Star, their prices for parts can not be beat, and for me, service and competance exceeds that of Richmond BMW and any other indy shop in town. Twin Star will remain my "go to" shop for years to come.

The one comment on your site was submitted by another independent repair shop at which the former service writer is employed.

THIS PLACE IS NOT WHAT IT SAYS! MISDIAGNOSED MY 740, KEPT IT TWO WEEKS, COULD NOT FIX, KEPT GETTING THE RUN AROUND, AND I TOOK IT TO IMPORT AUTOHAUS, A BOSCH SERVICE CENTER DOWN THE STREET, AND WAS VERY HAPPY TO SEE THE FORMER TWIN STAR SERVICE MANAGER FROM A FEW YEARS EARLIER THAT HAD LEFT. HE KNOWS HIS STUFF AND MAKES YOU FEEL GOOD ABOUT THE HASSLE OF CAR REPAIR. THEY FIXED MY CAR AND I WAS BACK IN IT THE NEXT DAY! TWIN STAR WAS NEVER THE SAME SINCE THE STAFF LEFT, AND THE OWNER STEEPED AWAY FROM DAILY ACTIVITIES.