Really wanted to like this shop. Have been a BMW collector and enthusiast for many years and tried hard to make this work for the long-run. Completely dissatisfied and feel taken advantage of and massively disrespected.
Went out of my way to be upfront and communicate openly from the very beginning. I brought my car in and gave them a list of three things I wanted them to look at and give me prices on. They get one star for fixing the two other items but failed miserably on one:
Told them to diagnose the loud noises from the power steering pump. Went over 30 years of experience they should know how to do tests and figure out what is causing the noise. They tightened a hose clamp and told me it was better. Then the next day (my car was in the shop about one week for maybe 5 hours worth of work) they tell me it's still making the noise. Then they suggest changing the filter for $160. I specifically asked them are you sure this is a good idea and do you think it will solve the problem. They tell me that they are "almost positive" it is the filter and if not "we will apply the charge towards the new pump" Didn't fix it and did NOT apply the charge to more labor. Then they say we need to rebuild the pump. Over $600 later the car is exactly the same. They make some lame excuse that I need to drive the car and it will sort itself out. They obviously say this so they get paid and you drive away. When I obviously ask why I still have a problem they suddenly say I need to replace the remaining two hoses because they are incorrect!! Why in the world did they not test the hoses before I spent $600 for absolutely nothing?? They also charged me $100 to look at the exact three issues I asked them to. This was NEVER discussed nor agreed to but they refused to waive the fee. This simply can't happen in business.
I respectfully asked why this happened and was rudely and abruptly disrespected telling me that I don't understand cars and that they won't fix my problem and to "go find another shop" absolutely unacceptable business practices.
To top it off, I get the car back and there's scratches that weren't there, a huge bulge and crease in my door panel. Maybe existing customers are treated better I don't know, but for someone who was going to give them many years of business I have never been more disrespected nor mistreated by any other shop. Their warranty on work is clearly a scam as they refuse to stand behind their work. Unless, "go somewhere else and stop bothering us" is in the fine print?
I can't wait to see what lame, dishonest excuse the owner has for ripping me off and refusing to stand behind their work. I guess when you have a lot of money you don't care about people who don't have money to be throwing away on faulty car repairs!