Simply not true!
I don't know how to use our Autologic scan tool after using all iterations of Autologics' scan tools for 10+ years, diagnosing 1,000's of Audi, BMW, Mercedes-Benz, MINI, and Volkswagen vehicles successfully, and going to Autologics' 2 day training workshop in 2014 and becoming officially certified with their latest iteration of scan tool? Hmmm . . .
Here's my version of what happened . . . I explained to Trinity, that our scan tool is a mainly a diagnostic tool and that I rarely use it for customizing car settings (BMW calls it personalization settings). I also told her that we would proceed at her risk, since I rarely use this tool for this purpose (Since we proceeded at her risk, I even had her press the buttons on the scan tool so that if anything went wrong, it would be her responsibility.). Since the scan tool was only able to retrieve the Bluetooth code, she was able to connect her phone to her BMW X3 and we were able to clear all of the setting from the prior owner, I offered to give her a $40 refund on the original $80 charge. When she came by to try it a 2nd time, I suggested we disconnect the battery, as that might help. As far as breaking her window. Surely a BMW enthusiast who has owned and worked on 2 E30's and 2 E83's knows that when you disconnect the battery on a BMW E83 X3, the windows will not operate temporarily until the windows initialize again. Neither my scan tool nor my mechanical aptitude has any influence over when the windows initialize. This is the way BMW designed the window system. After realizing that I could not meet or exceed her expectations. I gave her a FULL refund on 1/30/17 in the amount of $80 (Authorization # 233972) and suggested that maybe another shop could better serve her needs.
Regarding the comment Trinity made: "Sure he CAN fix them but knows nothing about diagnosis, issues with models or how to improve anything.". Trinity might be surprised to know that we have over 100 wholesale repair shop accounts. Other repairs shops, and non-German new car dealers, all over Orange County, bring us their late model Audi, BMW (yes, even E83 X3's), Mercedes-Benz, MINI, and Volkswagen vehicles to us when they are stuck, due to inferior diagnostic scan tools (I,e, not our expensive Autologic scan tool) or because they have reached the limit of their diagnostic knowledge. This is the reason our shop and parking lot is usually full.
Lastly, commenting about another customer, out of context, is not relevant to this review.
Owner and Operator