DBMW

904 9th St South,
Jacksonville Beach, FL 32250 US
4.0
8 Reviews
Write a Review

Welcome to DBMW, your auto repair and service experts specializing in BMW, Mercedes, Audi, Mini and Volkswagen.

DBMW is a fully licensed and insured company that has maintained a position as a leader in the auto repair industry for over 20 years by providing quality auto repair and service for customers in and around the community of Jacksonville Beach, FL.

DBMW's mission is to get your car fixed right, the first time, for less. DBMW is committed to offering quality auto repair and service at affordable prices. The team of certified and professional factory trained technicians, which have more than 75 combined years of experience, performs all repairs and services to meet manufacturer specifications and put you back on the road in a timely manner.

DBMW is here to advise you on what repairs need to be done and how soon they should be done.

8 Reviews

  • James C.3 months ago

    I writing this review based on my recent doing business with this shop whom was recommended by a very good friend. This friend thought very highly of this shop. So, I decided to take my 2013 550i to this shop based on the recommendations of a friend. So based on my experience with this shop I would give a very detail review and information on why I gave one (1) star to this shop. My original fault on my dash board was (DRIVE TRAIN MALFUNCTION FAULT). This is a really big deal for me because I’m not big on writing reviews. I like reading them. I really don’t have a horse in this race one way or another just to let others know my experience with them. First, I would like start off by saying I made an appointment to drop my car off on June 15th and did not get my car back until June 20th.

    June 15th: I dropped my car off the night of June 14th and dropped my key inside the mail box. I received my first phone call on June 15th at 3:54 p.m. Keep in mind they close at 6 p.m. The owner stated based on what the technician said and the diagnostic machine that I had high and low pressure faults on one of my banks. I assumed I must have more than one bank. He went on to say that other alarm codes were there and that he think it could be a bad sensor. This was the norm for BMW’s. With that being said I had to trust his BMW expertise, experience and his opinion based on what he has seen in the past.

    June 15th: He gave a quote over the phone that range between $500 to $550 dollars to install the sensor that included parts and labor. I gave the okay to do the work.

    June 16th: I called the shop around 11:19 a.m. to check the status of my car and talk with either the owner or the service manager who is his son. Based on the information that I received that they had to tear out a lot parts to get to this sensor in particular. So he stated that it should be ready after lunch. However, I don’t know what after lunch meant since he did not give a specific time. So, after I ate lunch I had a friend take by the shop after 2 p.m. thinking my car was going to be ready. When I got there the owner stated that the technician was still working on my car and sensor was being installed at that time and my car was not ready.

    June 16th: At 5:23 p.m. I received a call from the owner stating that my car was not going to be ready due to other alarm codes that happen after the sensor was installed. The sensor was not the fix for my original problem of (DRIVE TRAIN MALFUNCTION FAULT). Keep in mind that they close at 6 p.m. and closed on the weekends. What really got me with him is that he (owner) was very un-apologetic about not having my car fix or finish or even knowing what the real problem was. In addition, he (owner) did not even think about the weekend or the in-convenience that he might have cause me. Again, very un-apologetic.

    June 16th – June 18th. I had no car and closed on the weekend.

    June 19th: I missed the call by the owner at 3:36 p.m. I returned the call at 3:45 p.m. and asked to speak with the owner and no one could find him at the moment. At 3:52 p.m. the owner returned my call. Here where it gets very interesting. The owner stated after all the sensor was not the problem that one of the banks reading low and high pressure was causing the drive train malfunction alarm fault. He went on to say that he wanted to remove the sensor however, still charge me for the labor. Who does that? He gets it wrong and still wanted to charge me for the labor for installing the wrong part. So, for the shop to fix the real problem it would be $900 plus dollars to fix. Keep in mind my original quote. This would be to remove the sensor and installed the new part and labor. At first I agreed and then I thought about it. Why should I have to pay for his shop mistake? No way. I called him back immediately and said leave the sensor in since you have already installed it and still trying to charge me for labor. So, he then goes to say that it would be $ 100 plus dollars to leave in the sensor and do the work for the original problem. Wow!!!!!!Then goes on to say at 3:59 p.m. that they can rush putting everything back together and give me my car back on 19th. Keep in mind they close at 6 p.m. I said no. I asked to have my car ready the next day.

    June 20th: I called this morning 8:28 a.m. and talked with the son who is the service manager and asked when my car will be ready and the cost. He stated that the service technician is still putting everything back together and he shouldn’t be long and the new cost was $1,142. Backtrack to June 19th of trying to do a rush job. At 10:57 a.m. on June 20th the son called me and said that my car is ready. The moral to this story for anyone doing business with this shop be careful on what’s being said to you. Everyone knows BMW’s are a complex car. However, make sure that you know what they are saying and doing to your car. I felt like I was cheated and I will never recommend or take my car back to them. I have warned all of my friends, family and co-workers who drive BMS’s VW and Audi’s not to do business there. If you do, be careful you are at your own risk. I don’t care how long they have been in business. If the theme is business as usual. Then it will cost you not them.

    2013 BMW 550i
    Was this review helpful?
  • Bill4 years ago

    Been having my 328i serviced at DBMW for years now and find them to be competent and conscientious. But this also comes with a price. Although their prices sometimes rival the local BMW dealer, at least it will not be returned with bent rims after having been recklessly driven over the weekend.

    BMW 328i
    Was this review helpful?
  • John5 years ago

    DBMW is much cheaper than the dealership, if DBMW's price for what needs to be fixed is "close" to the dealership, then the dealer is simply trying to get you in and your bill will be more at the end. The guys at DBMW are the best, they have never once let me or my friends that I have sent to them down. Thanks Tony, Jim, Derick, Doug, Richie, and Tyler!

    Was this review helpful?
  • Robert6 years ago

    We recently moved to jacksonsville and was looking to service our 5 year old BMW. It had some electrical problems that needed to be fixed but I felt since it is out of warranty I would have DBMW handle. I was surprised by the cost of the initial repair which was close to what TOM Bush would have charged me anyways. I must say they did fix the problem. The labour was 150 percent the price of my part that needed to be replaced. In a week I also needed an additional work and they quoted again what TOM Bush was charging me. I decided not to get it repaired the second time at their facility rather have it done at Tom Bush. I do not understand why they would expect customers to go back to them if they charge them at the rate the dealership would charge. I cannot recommend them at this time and will not go back.

    Was this review helpful?
  • Erin6 years ago

    Dbmw is staffed by knowlegable mechanics who are also bmw enthusiasts. They work hard at keeping costs low and do not 'oversell' service. They work on my e36 , e46 and e66 and have always been fair and honest.

    Was this review helpful?
  • Michael Perez7 years ago

    Wonderful experience. Great professional work at a reasonable price. Would recommend to all my friends. Very very pleased!!!!

    Was this review helpful?
  • Carmelo Cortez7 years ago

    The best advertisement by far is... "WORD OF MOUTH" I bought my 1991 325 convertible for the simple reason, with wanting to drive it up, and down A1A along the beach with the top down!! Well the guys at DBMW help keep my car running smooth so that I can spend more time enjoying it!

    When its time for service the staff treat my car as if it were their very own!!! THANKS DBMW OF JACKSONVILLE!!!!

    Was this review helpful?
  • Terri Bowman7 years ago

    Since we bought our 1985 BMW 325e in 2004, we have taken it to DBMW and have always enjoyed quick and affordable service. They are always open to helping us whether it be a big problem or small and you can always get a fair price from them. They sure know their BMW's.

    Was this review helpful?