I am fortunate to have found a reliable, after market repair shop for our BMW in the local area. I rely a lot on first impressions, and the owners/mechanics at L'Orange impressed me with their knowledge and straight forward approach to customer service. Also, the shop is maintained in a clean and orderly condition that is indicative of the caliber of the work they perform. They were able to quickly diagnose the engine noise problem I was experiencing (fan clutch and idler pulley) and provided an accurate cost and time estimate for the repair. In addition, they performed a comprehensive safety inspection to avert potential problems and identified the findings to me to act on at my discretion. The car was repaired and ready for pick-up as promised.