Rennen Imports

1615 North Himes Ave.,
Tampa, FL 33607 US
0.5
3 Reviews
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Located near downtown Tampa, Rennen Imports Inc. can install performance upgrades (including OBD-II conversions and chip tuning), perform routine service, and complete major repairs on all BMWs.

3 Reviews

  • Sidra Campbell
    Sidra Campbell3 years ago

    Steven, the owner is a wonderful,cknowledgeable, professional, caring individual. However his mechanic "Mark" lacks knowledge and is extremely rude, obnoxious and very unprofessional. First visit, BMW was misdiagnose. Battery drainage. Was told cause of battery drainage was the need of an eccentric sensor. Had repair done at a cost of 1433.00. One week later, same problem with battery drainage. Had car towed into shop. Was given another diagnosis of battery drainage. New problem is "electrical water pump" that's causing battery problem. Paid 800.00, a discounted rate due to their screw up (lucky me????). After paying 800 bucks, to my surprise, drove 15 mins away from shop and car overheated. Was told by Mark, cost to repair over heating issue will be 1096.00 ... In addition to this foolishness, my car was return to me with trash on seats as well as floor. Be aware!

    2007 BMW BMW 525i
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  • ben gold
    ben gold6 years ago

    I went in for a diagnostic after having a battery failure and some sensors that needed to be reset. They didn't even charge my battery upon pick up. They refused to reset sensors and tried to tell me they were failing. Tried to get me to spend $1000+ on bogus work. I did not do the work, and took it to another shop, who spent about an hour of work to reset sensors and tell me that the car was in great shape. Do not use this shop they cater to an upscale crowd so they feel its their right to steal and do bogus work but they are not honest.

    2007 BMW X3 3.0
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  • Karl Stesney
    Karl Stesney13 years ago

    My 2003 BMW (rebuilt) had a defective ground cable causing the starter to malfunction. The cable was frayed and the problem was intermittent. Rennen Imports, Inc. erroneously diagnosed the problem as a defective starter. The starter was replaced but the shop failed to recognize that the faulty ground was the cause of the problem and not the starter. The cost of this repair was about $800. About four month later the replacement starter stopped working and Rennen Imports, Inc. proceeded to replace the starter again under warranty, still not recognizing that the cause of the problem was the faulty ground cable. Rennen Imports, Inc. charged an additional $500 to replace a $20 ground cable after spending numerous hours trying to diagnose the problem. I complained that the charge was excessive and they should have been able to diagnose the problem in less time seeing as only a limited number of problems could cause a starter failure (improper ground being one of the possible problems). In effect, I paid about $1,300 to fix a $20 cable since we now know there was never anything wrong with the starter in the first place. For these reasons I tried to reason with them to reduce the charges but they refused and even derided my car for being rebuilt, saying they never would drive such a car. This is a very unprofessional and dishonest shop, unwilling to admit error and unwilling to deal reasonably with its customers. I suggest people to stay away from Rennen Imports, Inc. By the way, they had my car in their shop for a full week so I was inconvenienced that much time without my normal mode of transportation, but they did not seem to care.

    It's not worth the trouble to pursue a settlement, and that's what they rely on. People not willing to go without their transportation for very long for a couple of hundred dollars as they could hold the vehicle hostage if you do not pay. They just will never get me back as a customer, and I hope this complaint will persuade enough potential customers not to use Rennen Imports, Inc. for their car service.

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