Stinehardt Imports

2059 Roberts Drive,
Fort Walton Beach, FL 32547 US
6 Reviews
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Making luxury imports affordable!

Service, parts & sales

Bumper to bumper service of your Mercedes, BMW, Lexus or any luxury import.

6 Reviews

  • Jay Adkins1 year ago

    Short version – Good if you have an older, weekend only BMW, and don’t care about customer service, but terrible if you have newer or daily driver and you like customer service.

    Longer version - Back before Christmas I had a slight hic-up with Stinehardt Imports. It started with the Service Engine Soon light, my seat heater intermittingly working and Adaptive Headlights fault so I decided to drop it off while I was on a business trip, thinking that four days would give him time to trouble shoot the problems. When I got back on Thursday they had not looked at the vehicle yet and on Friday evening John Stine called and said to come over on Saturday to discuss the issues. John stated that he would have to order the seat heater and would look into Adaptive Headlights and that the Service Engine Soon was 37.5K check-up and I told him to just reset the fault.

    In Early-January I had the Service Engine Soon light again so I bought a code reader had a “fuel is lean” error. Bought some Sea Foam, ran that through, cleared the fault and all was fine for a week or so. The Service Engine Soon indicator came back on, this time with a possible cylinder 6 error. I made an appointment for two weeks later for Tuesday Feb 10th. Gave them explicit instructions on Codes given, reminded them of the seat heater that I never got a call back on and a Passenger seat extender issue I was having. Took it in at opening on the appointment day (Tuesday) and we went over the problems again. I received a call back on Thursday Feb 12th with a message that they need the car until late Friday. I called back and was told they have not looked at it, I questioned then how do they know I’ll get it back on Friday with so much work requested and was told they could do it. Friday around noon I called and they stated that they just now are looking at the car, and John would call back tonight to explain the issue. I never got a call back.

    I went in when they opened Saturday Feb 14th to speak to John and find out the issues with the car since it appeared I would not get much feedback over the phone. I talked to John and he said he had been swamped all week. I asked him about the fact that I called and gave him the service codes a week prior to my appointment and asked if that mattered and he said he meant to finish it and that he could look at my seat that afternoon. I was told that my Cylinder 6 injector coil was replaced and they would need to check it out. I asked if they finished the work which was the primary focus of the visit. He said he did… I explained my frustration on how making an appointment did not help since I was without a car from Tuesday until Saturday. He said his week was spent troubleshooting things that took longer than he expected. I went back in to the office and the office manager was apologetic. My wife and I told her we understood his predicament but that a phone call prior to Saturday morning explaining the situation would alleviate the expectation of arriving to pick up a car that wasn’t fixed. That is when a bookkeeper came out of a back office and began arguing with us. She told us we could either pay for quality work there or go to the dealer and pay double. When we tried to explain calmly how we value good customer service which should include periodic updates on the car prior arriving to pick up the car after 4 days only to show up the morning to pick it up expecting all issues to be addressed, instead, the work wasn’t finished. This bookkeeper continued to raise her voice and told us we needed to leave the property. At that point my wife and I ignored this ridiculous behavior and continued to converse with the office manager who was trying to explain to us how to fix the seat extender since the shop did not. The bookkeeper ordered her quit talking and to stop helping us.

    John previously was very good about talking to me about the options with the work, but this time was such a bad experience I’ll be looking for another shop. If you are looking for a new shop, let this be a warning. He may have more work than he can handle and avoid the pit-bull bookkeeper.

    2010 BMW 335i
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  • Don Sublett3 years ago

    John Stine is without question the most capable Mercedes/BMW CERTIFIED technician in the Destin/Fort Walton Beach/Niceville area to tackle the routine vehicle problems, as well as the unusual jobs no one else is willing to touch. With more than thirty years experience working on BMW and Mercedes vehicles, he's "seen it all".

    As the owner of a "Euro spec" vehicle, it's impossible to find someone knowledgeable enough about these vehicles to work on them. Mechanics want to apply US specs and tolerances, as well as parts, to these vehicles rather than take the time to research them and do it right. Not so for John. He knows there is usually just enough difference in the function and/or design of the part or setting that what works on a US spec vehicle doesn't work properly on the Euro spec cars. It may sound trite, but John goes the extra mile to do the job properly. I respect that.

    In addition to quality service, John charges SUBSTANTIALLY less than the local dealership. John also goes out of his way to save the customer money. Whereas other shops routinely remove and replace a "black box", John will pull the box apart to see if it can be repaired instead. Often it can be repaired and that's what he does, at considerable savings to the customer. John has saved me an awful lot of money these past several years.

    I could not be a happier customer and STRONGLY commend Stinehardt Imports' customer service and price!

    1985 Mercedes-Benz (Euro)
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  • J. DeSimone3 years ago

    I've owned imports for 40 years and this was my worst experience ever. Called made an appointment. I dropped the car off on the designated day. Doing normal service and troubleshoot one minor item. One week went by and the office administrator said he was sick and get to it in another week. Another week went by with several phone calls requesting what was the status of my car. Called several times with no return phone calls to update me on the status of my car. Finally, called and told them to stop working on my car I would be there to pick it up. Picked up my car and they had the audacity to charge me for an oil/filter change and had my car for 3 WEEKS. No other service completed. They probably changed the oil that day so as to show they did some work - for keeping my cars for THREE WEEKS! I have never been treated more poorly by a shop in my life. Possibly he had a "Bad Month".


    2001 Porsche Boxster
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  • Nique6 years ago

    I previously was taking my car to the local BMW dealership and wasn't pleased with the "quality" of service I'd grown accustomed to for my ultimate driving machine. As luck would have it, my wife came home one evening with a business card that had been affixed to her windshield for Stinehardt and we haven't looked back. We own both a 99 3 Series as well as a 04 X5 and John and crew have been first class. No more wondering if a dealer is doing the right thing, these guys will show you the broken part(s) and also let you get dirty if you'd like. I give these guys 5 stars and recommend them to all NWF BMW enthusiasts!!!!

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  • Raul Medina6 years ago

    Rock Solid! John and his team are professional and very helpful. They totally went out of there way to make my bad experience with car issues go away. They even helped me book a flight to Orland and provided me with transportation so that I wouldn't miss my family vacation.

    Highly recommend them. Thank for fixing my 87 M6.

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  • joe soldano6 years ago

    The local BWM dealerships are terribly hard to get ahold of and get your vehicle in. My M3 blew the alternator and I was stuck between a rock and a hard place until I found Stinehardt. He was completely professional, talked me thru my options, and figured out the best avenue of approach to getting it fixed. Not only did he save me money, he saved me a headache and for that I am grateful. John is an excellent mechanic, knowledgable, and I wouldn't take my M3 anywhere else.

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