Pete's Otto Shop

2 Reviews

Jamie Thomas1 month ago
The actual service performed on my car was fine, but the way we were treated was extremely disappointing. Michelle “MJ” Wright, the manager, brought out a printed list of additional maintenance recommendations—which is completely normal at any auto shop. However, when my husband declined the extra services, her response was unprofessional and inappropriate.
She told us that if we couldn’t afford to keep up with the maintenance required for a BMW, we should consider getting a different car. She also implied that we weren’t taking proper care of our vehicle. These comments were unnecessary, disrespectful, and not how customers should be spoken to.
Because of this experience, we will not be returning.
2019 BMW X3
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kevin S10 years ago
Great service at a fair price.
My wife and I were traveling home from Florida to St. Louis in our BMW X3, when we broke down on the interstate 30 miles south of Valdosta. We did an internet search, and decided to take a chance on Pete's Otto. I'm so glad we did.
Tiger (the owner) sent a wrecker to get us, and it was there within an hour. He took our car in immediately (and was obviously busy with many BMWs, Mercedes, Land Rovers and Porches in his shop). He gave us an estimate (I expected to pay at least $1,000 - it was $435 including the tow). I verified with my friend in the auto repair business that this was a more than fair price. Tiger had us back on the road within two hours.
Tiger also let us use his personal vehicle to go get some lunch while the repairs were being done.
I am so glad that there are still some businesses that treat people right. He could have easily taken advantage of our situation (we were at his mercy), but he didn't. He knows we won't be back, because we live out of the area. He just treats people right.
2007 BMW X3
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