I purchased a 2012 BMW X5 50i with 54k miles. As dumb luck would have it, on my way home (about 5 miles into the drive), I heard the infamous BMW chime with multiple messages displayed. I looked in my rearview mirror, and it seemed like Cheech and Chong were blowing smoke behind my car. Little did I know, I was in for a world of trouble. I'll spare you all the boring details, but long story short, the BMW dealer diagnosed the vehicle and determined that the engine block was blown. They quoted me over $26k for the repair.
I started researching local BMW independent shops when I came across Autosport. I can't praise them enough for their exceptional service. I got in touch with Manny, who was nothing but upfront and honest from the start. Manny spent countless hours on the phone, via text and calls, answering any questions I had. Autosport quoted me the cheapest price in the Chicagoland area, saving me over half of what the dealer was charging.
Prior to bringing my BMW to them, I had the chance to meet the Autosport staff and see their shop. From the moment I walked in, I felt like I was in good hands. The staff at Autosport are not only highly skilled but also incredibly friendly and professional. They took the time to explain the repair process and what other parts would be inspected to ensure no further issues down the road.
The customer service at Autosport is outstanding. They kept me informed throughout the repair process, and I always felt like a valued customer. They completed the repairs in a timely manner, and I felt confident in the work they did. They even went the extra mile to save me money where possible. It's evident that they genuinely care about their customers' satisfaction.
I would highly recommend Autosport to anyone; they have a knowledgeable staff when it comes to European/German cars, and the best part is they treat you like family. If you're in need of repairs, this is your go-to shop. This repair shop combines expertise, honesty, and exceptional customer service; look no further than Autosport. They've earned my trust, and I'll be a loyal customer for years to come.
Thank you to the staff of Autosport for all your help with my stroke of bad luck.
