I have not recommended a repair shop in the last 15 years but that has changed. I can heartily recommend Silver Star. They had performed a routine repair for me once in the past and I had been happy with the job. This time, the experience was so positive that they are now my preferred repair shop for our three BMWs.
I brought a 2003 325xi wagon to Silver Star for severe driveability problems that suddenly appeared and then largely disappeared. They carefully diagnosed and fixed the problem(s) quickly and at a fair price. Only what was diagnosed as broken was fixed, with no unnecessary parts replacements.
Joseph listened to my description of the car’s problem(s), kept me informed in a timely fashion, and answered every question patiently and in detail.
In the process of addressing the original complaint, another unrelated and less obvious problem was uncovered. The cause was the failure of two relatively expensive parts which, as it turned out, Silver Star had installed three years earlier. The parts were two years out of warranty, but it seemed to Joseph that they must have had a manufacturing defect. He convinced the supplier to provide replacements at no cost and split the associated labor costs with me. Certainly fair, as Silver Star installed the parts in good faith and the parts had failed significantly out of warranty.
This experience showed me that Silver Start are not only competent, but honest, fair, and stand behind their work in the long term. I can recommend Silver Star without reservation.
FWIW, Our family have owned BMWs since 1985. I have reasonable competence and the tools that have allowed me to maintain our cars over the years with few exceptions. I am now at a point were I am happy to “leave it to the pros,” but they need to meet my standards. Unfortunately, my limited experience with BMW dealer service has declined to where I can no longer recommend any dealer’s shop within 40 miles. I’m glad to know Silver Star is nearby.
