Silver Star Service Center

24 Old South River Road
Edgewater, MD 21037 US
5.0
13 Reviews
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Silver Star is a family owned independent shop serving the Annapolis area since 1987. Founded, owned, and operated by Joe Hall, a Mercedes-Benz Master Technician, our emphasis is on customer service and fixing your BMW right the first time.

We service and repair the latest model BMWs as well as the classics.

We will advise you on the proper maintenance and repair of your BMW with the level of integrity you expect and will appreciate.

We offer all the amenities with real customer service:

  • One year unlimited mileage warranty on new replacement parts
  • We offer factory level service and repairs
  • Fast courteous service, one day in most cases
  • Courtesy shuttle for local transportation
  • Reduced rate rental vehicles
  • Early bird / night owl drop off system
  • Comfortable waiting area with free coffee and cable
  • Complimentary car wash

Amenities

  • Cable TV
  • Courtesy Car Wash
  • Customer Lounge
  • Refreshments
  • After Hours Drop-Off
  • Shuttle Service
  • Contact-Free Service
  • Pick Up & Delivery

Coupons & Promotions

  • New Customer Discount

    Receive 10% Off Your First Service at Silver Star Service Center

    Show Coupon

Testimonials

  • I have always appreciated the fine service that Joe Hall and his team have provided me over the past 11 years. Thanks for all of the outstanding service that you have given me.

  • Silver Star is a professional auto service provider that I have been pleased with on numerous visits. The service staff is credible and committed to excellence.

  • My experience with Silver Star Service was exceptional. My Service Representative, Mr. Tom West, made sure to listen to my concerns and help me through the diagnostic process every step of the way. My BMW Z3 is 17 years old and is likely a candidate for any service providers' small potato category - but Mr. West treated me like a 7 Series fleet owner - discussing
    details and service considerations prior to performing work and confirming my satisfaction upon completion. Thank you, very much.

    Joe Skinker Davidsonville, MD on March 12, 2013

Recent Google Reviews

  • Andrea Smith8 months ago

    Today was my first time visiting and the group has certainly earned my trust. I went in to have a key programmed, which they did for a fair price. (I purchased the cut key and remote unit from esaabparts.com and asked another operation to program it---but they declined and seemed offended at the notion of programming a key which they had not ordered through their own shop.) When I made the same request of Silver Star, Joseph discussed with me the reasons to be careful about ordering keys and remote units online, and even went the extra mile to visit the site I was making the purchase from in order to ensure that I would be getting what I needed. Moving on...while on my way to the appointment, the Saab lost power suddenly and I had to do some special maneuvering to get it all the way to the shop. I explained the situation to Walt and he got right on it. It took a little while, but the shop diagnosed the problem -- limp home mode -- made the repair, and fully explained what that mode meant now, and what it might mean eventually. Walt and company also took the initiative to give the Saab a courtesy check-up -- tire pressure levels, fluids and such -- and to make some recommendations about upkeep moving forward. Ultimately, I walked away with a programmed key and the Saab running nicely. The final fee was reasonable and I believe that Silver Star is dedicated to provided excellent, honest service. They've won my confidence--and future business.

  • Justin Weddell1 year ago

    I have a 2003 330xi and had them replace my front passenger side CV boot in 2018. The metal clips that hold the boot in place and keep dirt and debris out came off a few time and I had to keep taking it back to get them to secure it. After a while it was a waste of time when they we not able to get it to stay. 3.5 years later the boot is already torn and needs to be replaced. I can tell its been like this for a while based on the amount of grease and dirt around when the boot is torn. Of course they only have a 1 year warranty on their parts and labor. For an expensive repair that is common on these cars I would expect a better part to last longer. UPDATE - Joseph reach out to me and offered me the opportunity to bring it in for them to check out the problem and replace the part under warranty. When I picked up the car he took his time talking to me about the issue showing me pictures he took of the part and why it could have happened. He even took his time reading my codes because my check engine light was on. They have won me back as a customer and I appreciate their service. I also appreciate the quick turnaround time. I dropped the vehicle off and it was ready a few hours later.

  • Peter1 year ago

    Silver Star is my trusted and reliable auto service shop in Annapolis. Their expertise in German cars translates into confidence they can solve any problem on my '03 BMW 530i (E39). Joseph and Walt provide courteous and respectful customer service and Silver Star mechanics do an expert job diagnosing and repairing problems. Importantly, they work expeditiously and offer great value vs. dealership or other repair shops. I heartily recommend Silver Star for your automotive repairs.

  • eric Jay1 year ago

    I have a 1990 Saab turbo. How do you find a place to competently work on it? How about a shop that only works on four brands with Saab being one of them. They put in many hours working on a steering problem but charged for about half of them. To boot, they then gave me their, first time customer, 10 percent discount without me asking for it. I'll go back.

  • Mindi V1 year ago

    Joseph and his team deserve 5+ stars all around. This place is so underrated for what they do. They have the best customer service I have ever experienced in any shop I have been to and they provide true value for the superior service every single time. They are pretty much a one stop shop for virtually all your car needs including getting your car registration and driver's license next door. I am picky about who works on my BMWs and Joseph and his team are always available to provide me with advice when I need it. His team takes care of both of my BMWs (one of which has high-end modifications and is of sentimental value to me) and provides the utmost care (plus washes the car after each service!). This team is knowledgeable, trustworthy, conscientious and also goes above and beyond to solve a problem. Whether you talk to Joseph, Walt or any team member, they are super helpful and nice. I would also deem this shop as female friendly. I never feel disrespected or "talked down to" because I'm a female who asks questions about her cars. I would not want to take my BMWs anywhere else in the Annapolis area. You will always get the best from Joseph and his team.

Awards & Affiliations

ASAASA
ASE CertifiedASE Certified

13 Reviews

  • Donald Brooke
    Donald Brooke4 years ago

    I called Joseph at Silver Star Service Center on Thursday 7-12 because my BMW battery was dead. Joseph was at my house the next morning and replaced the battery test drove my car and reprogrammed everything. I can`t tell you how much I appreciate the great service not just this time but in all the years past. It`s nice to have a company that you can trust to service your car. Thanks Joseph.

    2004 BMW 330
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  • Tony Galloway
    Tony Galloway4 years ago

    I had white smoke randomly coming from my BMW but no computer service error codes lighting up. I took it to my usual repair shop where I was told, "Some smoke is normal with this model after a while." I knew better than that, so I searched for another repair shop and came across some extraordinary reviews for Silver Star Service Center in Edgewater. It happened to be only 8 miles from my house. From the time I went in to set up an appointment, the staff, Walt and Joseph, were extremely attentive to my issues and very customer service friendly. The day I dropped my car off, before close of business, Walt had reached out to me three times, each time telling me about their findings, letting me know of what was causing the issue, what parts were needed and very fair pricing to repair. I was so appreciative of knowing what was found each step of the way. In 48 hours my car was repaired, tested, and cleaned, yes cleaned inside and out! They even provided me a courtesy shuttle ride from my home to their service center to pick up my car. I have a NEW repair shop for my BMW for life! I am even going back in the next couple of weeks for some engine belt maintenance. My car runs GREAT, no issues, and I can't say enough about my new service center. Highly recommended!!

    2004 BMW 530 i
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  • Jeff Corby
    Jeff Corby4 years ago

    I have been taking my car here ever since my warranty expired. Actually brought it here right before the warranty expired and they noticed a transmission leak which eventually led to BMW replacing the transmission under warranty! They guys are always professional and do a thorough inspection of the car even when I just bring it in for tires. If you live anywhere near Annapolis and own a BMW I would definitely check these guys out.

    2013 BMW 335i
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  • Nole Remagen
    Nole Remagen4 years ago

    Silver Star Service Center is an honest shop that does quality work. They stand by their work and are willing and able to correct any problems that arise during the course of service. I would highly recommend them and plan to use them as my service center of choice in the future.

    2011 BMW X5
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  • Ros
    Ros4 years ago

    Silver Star took such good care of my car. They offer a shuttle service at no charge and I think there prices were more than fair. My car has never run so well. I would recommend them to anyone.

    2003 BMW 745i
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  • Keyvan Beyzavi
    Keyvan Beyzavi4 years ago

    Silver star is been in business for a long time, These guys are so professional and they are fast to get the repairs done! I give them 5 star out of 5!!! I recommend them to all of my friends! Thank you silver Star for your great service!

    2004 BMW M3
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  • packhick
    packhick5 years ago

    Silver Star is the best Indy shop in this area for BMWs - I have used them for years. They are very thorough when servicing your car, document everything perfectly, let you know what the next suggested maintenance will be and they never try to up-sell on repairs you don't need to maintain your BMW in tip top shape. The service writers, parts guy and mechanics are second to none. They are very professional and treat their customers with care.

    2008 BMW Z4
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  • KB
    KB7 years ago

    I had great service and it wasvery professional from the shuttle service to Joe explaining what was needed and very accurate on the repair costs. Everything was fixed properly the first time!! I will definitely be back and recommend to anyone looking for service on a BMW

    2006 BMW 645 ci
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  • Sally
    Sally8 years ago

    I highly recommend Silver Star for BMW repairs. This is a very professional organization in which I have complete faith. The explanation of the service and repairs process is presented clearly and with common sense, and services delivered on estimate. By contrast, the BMW of Annapolis (dealership) is neither up-front nor dependable, and always much more expensive. My unfortunate experiences with BMW of Annapolis have been numerous and I do not believe the needs of either the vehicle or the owner are met. Silver Start provides honest assessments and solid solutions at a fair price. Silver Star is the BMW owner's advocate!

    2008 BMW 328xi
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  • Dan
    Dan9 years ago

    I have not recommended a repair shop in the last 15 years but that has changed. I can heartily recommend Silver Star. They had performed a routine repair for me once in the past and I had been happy with the job. This time, the experience was so positive that they are now my preferred repair shop for our three BMWs.

    I brought a 2003 325xi wagon to Silver Star for severe driveability problems that suddenly appeared and then largely disappeared. They carefully diagnosed and fixed the problem(s) quickly and at a fair price. Only what was diagnosed as broken was fixed, with no unnecessary parts replacements.

    Joseph listened to my description of the car’s problem(s), kept me informed in a timely fashion, and answered every question patiently and in detail.

    In the process of addressing the original complaint, another unrelated and less obvious problem was uncovered. The cause was the failure of two relatively expensive parts which, as it turned out, Silver Star had installed three years earlier. The parts were two years out of warranty, but it seemed to Joseph that they must have had a manufacturing defect. He convinced the supplier to provide replacements at no cost and split the associated labor costs with me. Certainly fair, as Silver Star installed the parts in good faith and the parts had failed significantly out of warranty.

    This experience showed me that Silver Start are not only competent, but honest, fair, and stand behind their work in the long term. I can recommend Silver Star without reservation.

    FWIW, Our family have owned BMWs since 1985. I have reasonable competence and the tools that have allowed me to maintain our cars over the years with few exceptions. I am now at a point were I am happy to “leave it to the pros,” but they need to meet my standards. Unfortunately, my limited experience with BMW dealer service has declined to where I can no longer recommend any dealer’s shop within 40 miles. I’m glad to know Silver Star is nearby.

    BMW various
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  • Lauren Thompson
    Lauren Thompson10 years ago

    The service provided by Joseph Hall and the team at Silver Star is exceptional on all levels. My only regret is that I didn't know about them from the very beginning of my 330xi ownership as I would have dealt exclusively with them. I cannot recommend them highly enough - I trust them implicitly and they definitely exceeded my expectations. Additionally, they are a genuine pleasure to deal with. Definitely five stars!

    BMW 330xi
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  • Steve Cann
    Steve Cann10 years ago

    Silver Star Service Center is tops in its field. The service staff (Joseph, Tom) are beyond courteous as well super knowledgeable about whatever issue you are having with your vehicle. Most repairs are completed in 1 day and the cost is very reasonable. I trust Silver Star to analyze and repair my vehicle and I would highly recommend their services for whatever needs you may have.

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  • Elliott Hannum
    Elliott Hannum10 years ago

    This shop gives great BMW service. Problems are properly diagnosed and repairs are completed on estimate. A great place to do business and avoid the high cost of dealerships. Service reps are great - friendly, courteous and attentive.

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