I have used Benzin off and on for the past six years. I never really felt that great about the level of service I received, particularly compared to their labor rates and time estimates. The repairs I received a few weeks ago confirmed that I won't use them again:
1. Got an estimate to do front bushings replacement. Jack's parts estimate only included one of the two bushings (it was a parts total, so no way I could know this). No recourse but to pay up during settlement.
2. Estimate for replacing rear door handle and carrier. Jack estimated 2.5 hours in labor. I opted out. Two other quotes from local mechanics estimated 1 hour. Do the math at $98/hour.
3. Rear tail light intermittently working. I actually researched this and found that these old X5 tail lights will either corrode on the metal PCB contact point or scorch the insulators from overheating. I asked Jack about this after he looked at it and he said it was melted and had to be replaced, his secretary even chimed in about it. No repair. 0.5 hour estimate + $172 for new tail light. I opted out of this. Replacing these units are super simple if you ever need to (take off three nuts). Got home, removed the tail light myself, sanded down the scorched point with some sand paper, replaced it, all in about 15 mins. Has worked fine. The fact that he wouldn't even acknowledge a possible repair is unforgivable.
4. I had the estimate done in late 2012. I called Jack in June of 2013 to go over it again before I brought in the vehicle. In the call, I asked if ANYTHING had changed with regard to the original estimate cost. He said the only thing was the part prices may be a bit different because of the EUR/USD conversion. When the repairs were done, I was given a final bill showing labor at $98/hr instead of the $94/hr in the estimate. Rates were raised Jan 1 with no acknowledgement from Jack.
They'll get your vehicle repaired, just be ready to pay more than you expected.