When the “check engine” light came on just as we arrived in New York City, I took my 2018 Audi Q3 to a nearby Audi dealer for diagnostics, which revealed that it needed a turbocharger replacement. I was somewhat shocked, since the mileage was well below 60K. This car has been my favorite and was otherwise in mint condition, however, so the repair seemed worth doing. We live in Rhode Island, and I had a gut feeling it would be best to have it serviced in our area. My decision to have the car towed to Protech proved to be one of the best I’ve ever made. When I researched shops specializing in European cars in Rhode Island, it became clear that Protech is unsurpassed in expertise and customer service. My experience bears out this impression in every way. Their very fair price came in thousands below the quote from the dealer.
When complications arose in the process of removing the old turbocharger, Tony, the owner, called me personally and was completely upfront with me about the situation. He stood behind the work of his mechanic, a trusted employee, and told me that Protech would absorb any additional expenses required to return the car to me in perfect condition. That expense proved to be considerable, but he stood by his word.
Protech’s Facebook page features a remarkable mission statement: “Protech owner Tony Bodine has created a service experience that is founded on honesty, integrity, quality, & lasting relationships!” I can vouch that this is absolutely true. In this day and age, it is almost unbelievable–but deeply heartening–to find such a commitment to principle. Protech is an amazing company, with the cleanest, most spacious, best lighted shop I’ve ever seen. The team is expert in every respect, and the overall environment exudes energy, efficiency, and friendliness. All in all a wonderful customer experience.
