After reading John's reply (above) I was impressed enough to give him a try so I had John's team fix a broken door handle on my car. They were able to identify several other items that would soon need attention and help me prioritize which repairs would be absolutely necessary vs "convenient." (As an unemployed grad-student, convenience is not something I can afford, yet).
At first, I was very happy with the results of the repair, but after a week the new door handle started "sticking." When I called back to see what they could do, I was told I would need to pay a $150 service charge just to take off the door for inspection. This was really frustrating to hear since I thought I had just paid them to FIX the problem and now I must pay to "take a look at what MIGHT be the problem."
When I asked to speak with John regarding my concern, I found him to be very understanding and professional. My frustration was caused by a simple misunderstanding. John, thanks for reminding me that win-win situations can be made without getting worked up or losing one's temper!
I definitely will continue to refer my friends/family to John!