I have been bringing my 2000 BMW 528 to Key Auto Werks since 2005. My most recent visit explains why. Before going into the long story, I will give you the reasons ... Scott explains what needs to be done and why, what can wait and be monitored and why and flat out what does not need to be done. I drive from Sugar Land to his place ... long drive but to me worth the trip. Now for my most recent visit. I dropped my car off and asked them to check it out and let me know what needed to be done. Scott (I am pretty sure he is the owner) called to let me know what they found. My experience with other places has always been them telling me that I needed to get A, B and C done. Scott told me that I had a minor issue here and there, that I could fix it if I wanted the car back to new condition or they could just monitor the situation ... if I saw X happening then I should come back for the repair. I am using the letters in order to avoid writing a very long, boring review. Scott them asks me - what the hell did you hit? -- (trailer hitch at 70 a few months back) ... and, Scott tells me that the car is not really safe to drive due to cracked frame. They don’t do that type of work but he can send it to a body shop they use. Here is the point ... all of the work that he does he is basically me I really don’t need to get it done but the work that needs to be done is business for someone else. And, this is what separates Key Auto Werks from about every other place I have done business with. Scott not only has the ability to explain things so that normal people can understand but he goes out of his way to do so. Now, he talks extremely fast so you have to pay very close attention ... I think he must have been an auctioneer in another life. Scott explains what needs to be done and why, what can wait and be monitored and why and flat out what does not need to be done. I drive from Sugar Land to his place ... long drive but to me worth the trip.