Mike, Atlanta, GA. I was on a cross-country road trip and had a powered seat motor issue. My wife is handicapped and needs the seat to adjust for her comfort when in use. I was referred to patriot express through my vehicles warranty representative, and I needed the matter addressed immediately being that we were passing through Dallas. In seeking assistance, I initially contacted Patriot over the phone, and was greeted, very professionally and courteously. After hearing my problem, and without hesitation, the general manager, Landon invited me over to the shop to take a look. Upon arrival he Immediately greeted me in a friendly and professional manner. Within three minutes he was able diagnose my issue and made an attempt to fix the problem without trying to rip me off with a hefty fee. Sure enough, he was able to restore power to the seat the seat, and when I asked "what's my service fee", his response was "this one is on me". Talk about appreciation and shock! If I were a resident of Plano, I would trust no one other than Patriot Express! Quality of service and honesty is hard to find these days, but this shop definitely earned my five star rating and trust! I believe that they are a leading example of what and how outstanding customer care and service should look like all over our country. Kudos to Patriot Express. You guys are awesome!!!