Independent Import Sales & Service

1245 North State Street,
Provo, UT 84604 US
5 Reviews
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Your Provo, UT BMW Repair & Service Center. We are Utah's BMW and Mini repair specialists, and one of only two Bosch Authorized Service Centers in the entire state of Utah!

Here at Independent Import we treat your car like family. This means that we treat everyone's car like it is one of our own. Here our customers are treated like people and not just a dollar sign.

Some of the hard to find benefits for the diagnosis of your vehicle that we offer include the factory BMW GT1 computer, Volkswagen and Audi VAG computer and the Baum scanner for other car line coverage. We also have most of the factory tools and our technicians are very well versed in these car lines.

With new customers I hear the same story of the car being at several shops and still having the same problem. Some of the local dealerships in town send us their most challenging vehicles where they cannot find the problem. We are every ones last stop.

Studies show that the customers who repair their vehicles versus maintain their vehicles will see a shop twice as many times per year. Because of this we personalize maintenance packages according to how the vehicle is driven. This will ensure a long vehicle life without high repair costs due to the lack of maintenance.


  • Thayne and the staff just get it right. They deliver on their promises, they do the job right. They are BMW experts, and I love my Dinan stuff too!

    AR S. Provo, UT, via Yelp on August 26, 2015
  • Incredible service, exceptional staff, absolutely the best! Highly recommend to all who appreciate quality!

    Nadia F., via Facebook on August 20, 2014

Awards & Affiliations

Bosch ServiceBosch Service

5 Reviews

  • Hunter Christensen
    Hunter Christensen4 years ago

    I brought my BMW in to Independent Import Sales & Service to have an oil leak fixed. They quickly assessed the problem as well as pointed out other areas that could be addressed. Very friendly and informative with absolutely no pressure. They even stayed late on a Friday night to ensure they met their promised deadline. I would highly recommend to anyone looking for quality, honest work. Thanks!

    2005 BMW X5
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  • jeff
    jeff4 years ago

    Best BMW mechanic west of the Rockies. He changed the broken water pump and got us going in our road trip cross country. The team of mechanics at Independent Import Sales & Service are knowledgeable and trustworthy.

    2006 BMW 325i
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  • dinan325
    dinan32510 years ago

    If you are looking for an honest shop then look no further. I own a BMW 325I and have had the dealer do most of the work until I met Matt and Thayne at Independent Import Sales & Service. They treat you like a person not just a paycheck. I had my car at several shops including the dealer for the same problem, spent about $1500 and still not fixed. When I had Independent work on it they fixed it right the first time. Don't trust your BMW to anyone else. I've been there and done that. This is the place to be.

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  • Tom
    Tom10 years ago

    I would not trust my M5 to just anyone and Independent Import Sales & Service have been great. They are honest, fair, and do everything they can to get the job done correctly and on time. I have been happy with their work and would recommend them without reservation.

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  • Karri
    Karri10 years ago

    I bought my BMW 328i in the summer of "07 and have enjoyed it ever since. Thayne and Matt were the 2 gentlemen that I worked with to own this car. Thayne is the owner of Independent Import Sales & Service and Matt is the service manager of the shop. They are two of the honest people I have worked with. They tell me what the problem is and don't proceed until I give the "go." They also have 3 other fabulous mechanics. I would rate this shop a 12 on a scale of 1-10.

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