Independent Import

1245 North State Street
Provo, UT 84604 US
5.0
5 Reviews
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Independent Import is your go-to BMW and Mini Service and Repair Center in Provo, Utah. We are one of only two Bosch Authorized Service Centers in Utah and are well-known for our focused expertise in BMW and Mini automobiles.

At Independent Import, your BMW or Mini receives the same care and attention we give our personal vehicles. Our approach is personal: we see our customers as individuals, not transactions.

We offer unique diagnostic tools rarely found elsewhere, including the factory BMW GT1 computer and the Baum scanner for BMW & Mini car models. Our technicians are highly skilled and equipped with an extensive range of factory tools, ensuring top-quality service across these brands.

We hear from many new clients about their unresolved issues with their cars despite multiple visits to other service centers. We have become the last resort for vehicle owners and local dealerships facing complex, unsolvable problems with the BMW & Mini models.

Research indicates that customers who regularly maintain their vehicles, rather than just repairing them when problems arise, visit service centers half as often and spend far less throughout their vehicle ownership.

We work with our customers to tailor maintenance packages to your vehicle's specific usage patterns, promoting longevity and preventing costly repairs from neglect.

Let us help you keep your BMW or Mini auto running smoothly for many years to come.

Amenities

  • After Hours Drop-Off
  • Customer Lounge
  • Free Wifi
  • Magazines
  • Transit Accessible
  • Walkable Area

Testimonials

  • Thayne and the staff just get it right. They deliver on their promises, they do the job right. They are BMW experts, and I love my Dinan stuff too!

    AR S. Provo, UT, via Yelp on August 26, 2015
  • Incredible service, exceptional staff, absolutely the best! Highly recommend to all who appreciate quality!

    Nadia F., via Facebook on August 20, 2014

5 Reviews

  • Hunter Christensen
    Hunter Christensen8 years ago

    I brought my BMW in to Independent Import Sales & Service to have an oil leak fixed. They quickly assessed the problem as well as pointed out other areas that could be addressed. Very friendly and informative with absolutely no pressure. They even stayed late on a Friday night to ensure they met their promised deadline. I would highly recommend to anyone looking for quality, honest work. Thanks!

    2005 BMW X5
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  • jeff
    jeff8 years ago

    Best BMW mechanic west of the Rockies. He changed the broken water pump and got us going in our road trip cross country. The team of mechanics at Independent Import Sales & Service are knowledgeable and trustworthy.

    2006 BMW 325i
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  • dinan325
    dinan32514 years ago

    If you are looking for an honest shop then look no further. I own a BMW 325I and have had the dealer do most of the work until I met Matt and Thayne at Independent Import Sales & Service. They treat you like a person not just a paycheck. I had my car at several shops including the dealer for the same problem, spent about $1500 and still not fixed. When I had Independent work on it they fixed it right the first time. Don't trust your BMW to anyone else. I've been there and done that. This is the place to be.

    BMW
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  • Tom
    Tom14 years ago

    I would not trust my M5 to just anyone and Independent Import Sales & Service have been great. They are honest, fair, and do everything they can to get the job done correctly and on time. I have been happy with their work and would recommend them without reservation.

    BMW
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  • Karri
    Karri14 years ago

    I bought my BMW 328i in the summer of "07 and have enjoyed it ever since. Thayne and Matt were the 2 gentlemen that I worked with to own this car. Thayne is the owner of Independent Import Sales & Service and Matt is the service manager of the shop. They are two of the honest people I have worked with. They tell me what the problem is and don't proceed until I give the "go." They also have 3 other fabulous mechanics. I would rate this shop a 12 on a scale of 1-10.

    BMW
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