You have always been a fantastic customer of Eastern and we have always valued that relationship. We completely acknowledge your frustration about your last experience with us and understand how disappointing the final result with your 545i must have been for you. There are a number of concerns in your post that we will attempt address in hopes of providing some clarification. First, it is uncharacteristic for us to need to delay repairs for weeks on end, however, as you stated in your comment, Randy explained that we were down a tech due to a non-work related accident. When he discovered that your motor had no oil pressure, he knew tearing down your motor would require more time than he could commit to given the absence of our injured tech. You acknowledged that we were honest about the prolonged turn around time and Randy had integrity enough to refer you to a competitor whom he knew was competent to perform the work. Next, the car was absolutely, in no way, “stripped for parts”. With no battery power, the gearshift would have been removed (probably by the tow driver) to facilitate access to the gearbox to put the car in neutral for towing. The panels and potential wires in the trunk were displaced for access to charge the battery because we were given impression that the car was going to the other shop for repairs. Finally, the battery was dead because the car sat for a prolonged period. All of these things are standard procedure. We are almost certain that the trade in value of the vehicle was severely diminished because of the condition of the motor and not the gearshift or dead battery. The repair would have cost several thousand dollars more than you appeared to lose for the trade in.
Although your sentiments here do not reflect well on our shop, we appreciate your candor. We provided the best service possible, given the circumstances and tried to assist you with a repair alternative. We wish we had been given the opportunity to hear and address your frustrations personally. We wish you all the best with your new car.