Shop Owner F.A.Q.

Answers to Our Client's Common Questions

Join Our Directories
Account Login
Adding Listing Content
Billing and Account Changes
Reviews/Testimonials
Other

Join Our Directories

Q: I am a repair shop owner/manager, how do I submit my business to your listing directory?

A: We’re so glad you’re interested in including your business in our directory of quality independent European automobile mechanics. To see if your business is a good candidate for our directories, check out our listing criteria. If you feel you are a good fit, you can add your shop here.

Q: I just submitted my shop but it’s not showing up in your directory. What else do I need to do?

A: Sit tight! Our team reviews each and every directory submission to ensure only qualified independent European automobile repair facilities are listed on our sites. The more information you provide on your listing and your website, the easier this process will be. You will receive an email if your listing is approved.

Q: I’ve waited a few days. I haven’t gotten an email and my listing isn’t in your directories.

A: It is likely our team determined that your business doesn’t fit our criteria to be listed in our directories. Our directories are for independent, European car repair shops only. If we can’t read about your European car repair capabilities and qualifications on your website, neither can potential clients.

Q: My shop is already listed on your sites. Can I update the content of my listing?

A: Email any updates to updates@bimmershops.com and a team member will gladly assist you. Please be sure to include your shop name & city, the information you want to change, and any other relevant directions.

Q: I’d like to post my logo, photos and other media on my listing. How do I do this?

A: Photos, logos, videos, testimonials, and other listing upgrades are reserved for our Featured Listings. If you’d like to add these to your listing, you should consider our Featured Listing program.

Q: I’m interested in expanding my business through premium placement on your directories. How do I become a Featured Listing?

A: As many repair shop owners already know, our directories reach thousands of European car drivers each day. You can’t reach a better audience unless you start chasing tow trucks! For more information on our Featured Listing program, check out this page.

Q: I just signed up to be a Featured Listing, what’s next?

A: You will receive an email welcoming you to the Featured Listing program within one business day. The email will include a link to a form that will make it easy to collect information to make an attractive and informative listing.

Q: I don’t know what to put in my Featured Listing. Can you do it for me?

A: We don’t create content for you but we will make the most of what you provide. Our information collection form has plenty of suggestions and ideas to get you going. You can also check out what other businesses have posted on their Featured Listings.

Q: What is the best way to maximize the effectiveness of my Featured Listing?

A: Think about what potential clients may want to know about your business. What are your qualifications and what sets you apart from your competitors? Do you have a great client lounge? The latest and greatest diagnostic equipment? Manufacturer training?

Q: Why doesn’t my Featured Listing show up first on the search results page?

A: Shops are listed in the order based on distance of where Google Maps deems the geographical city-center to be, of where the shop is located. We do not have any control over where Google says the city-center is located. Shops that are in close proximity of one another rotate every time the page is refreshed.

Q: Why is my shop’s Featured Listing not listed first in the city it’s located in?

A: Same as above, shops are listed in the order based on distance of where Google Maps deems the geographical city-center to be. We do not have any control over where Google says the city-center is located.

Account Login

Q: I see I can create a shop owner account. What can I do from inside this account?

A: At this time, you can update listings through a form, view invoices, update billing information and respond to client reviews.

Q: I want to create an account so I can login. How do I do that?

A: Begin your account setup by visiting here and fill in the information needed. Once you create a user name and password, You will then get an email to confirm your email address/account by clicking a link. Once that has been confirmed, you can login here and claim your shop if it hasn't been done already.

Q: How do I login to my account after it has been created?

A: Visit www.bimmershops.com/login and sign in with your email address and password.

Q: I cannot remember my password.

A: Please click the link that says “forgot password” here and follow instructions. If you are still having difficulties, please contact us at updates@bimmershops.com.

Q: I have received a message saying an account already existing by the email address I entered. What do I do now?

A: Please click the "forgot password" link and proceed from there. Most likely you already had an account with us and forgot the password so you will need to reset. We do not store passwords.

Q: I can't manage my shop, why not?

A: You must claim your shop before you can manage it. Once logged in, click the Claim Your Shop button and follow the directions from there.

Adding Listing Content

Q: How do I add photos to my listing?

A: You must be a Featured Listing to add photos to your listing. Please email your photos to updates@bimmershops.com and a team member will assist you.Be sure to include your shop name, city and any other specific directions.

Q: How many photos can I have on my listing?

A: There is no number limitation, however, keep it to a reasonable amount. Email your photos to updates@bimmershops.com and a team member will assist you. Be sure to include your shop name, city and any other specific directions.

Q: What type of photos can I have on my listing?

A: As a general rule, photos that you, your staff, or a photographer you have hired are perfect for posting on your listing. It’s great to see your business, your staff, and your clients. We will not post any photos/logos that appear to come directly from any car manufacturer’s press kit, stock photos, or non-credited illustrations. If you didn’t take the photo and don’t know who did, it’s likely not appropriate to post on your listing.

Q: What format do the photos for my listing have to be in?

A: Please send full size .jpg or .png image files. We will convert, crop and resize if necessary.

Q: How do I add a logo to my listing?

A: You must be a Featured Listing to add a logo to your listing. Please email your photos to updates@bimmershops.com and a team member will assist you. Be sure to include your shop name, city and any other specific directions.

Q: What format do logos for my listing have to be in?

A: A .jpg, .png, or .bmp file is preferable. We can work with .pdf files but there may be distortion in conversion. We’ll crop your photo down to 95x95 pixels.

Billing and Account Changes

Q: How do I update my billing credit card?

A: Please email Allison at allison@bimmershops.com. She will respond with a unique, secure payment link where you can submit your new information.

Q: I’m already a Featured Listing on some of your directories and I’m interested in advertising on additional directories. How do I expand my Featured Listing package?

A: Please contact Keith at 404-631-6120 ext. 1 or via email at keith@bimmershops.com.

Q: I’m not sure my Featured Listing is producing results. What sort of stats can you provide?

A: With online marketing, many new clients will simply report finding your business “on the internet” or “via Google” when they actually used Google to access a directory like ours. Upon request, we can activate a tracking phone number on your listing to help gauge the calls coming directly from your Featured Listing.

Q: How do I discontinue my Featured Listing?

A: We are sorry to see you go, please contact Keith at 404-631-6120 ext. 1.

Reviews/Testimonials

Q: A customer has posted unfavorable review on my listing. Will you remove it?

A: We would be glad to help you handle your unfavorable review. Please read Dealing With Unfavorable Reviews. If you believe the review is in violation of our guidelines, you may submit a Review Request Form to bring it to our attention. Upon review of your submission, we will review the comment and determine if it should be removed.

Q: How do I respond to an unfavorable review?

A: Login to your account here and navigate to the Reviews button on the left-hand side and click "Write a Response" under whichever review you want to reply to.

Q: My clients have been posting reviews on my listings but they are not showing up. Where are they?

A: We take client reviews very seriously. We have systems in place to verify the authenticity of reviews. Reviews will be posted at our discretion. If the authenticity of a review is in doubt, reviews will not be posted. If reviews comply with our guidelines, they are typically posted within two regular business days.

Q: Can I post reviews on behalf of clients?

A: We invite your clients to go directly to our site and post their own first-hand reviews. Posting reviews on your own listing is in violation of our review guidelines. We would be happy to add reviews you have collected as testimonials on Featured Listings.

Q: How do I add testimonials to my listing?

A: You must be a Featured Listing to add testimonials to your listing. Please email your testimonials to updates@bimmershops.com and a team member will assist you. Be sure to include your shop name, city and any other specific directions.

Other

Q: Why isn't my city pre-populating in BimmerShops' search box on the home page?

A: Over 60% of our visitors use their mobile phone and most likely have geolocation capabilities on. Those that are using a desktop, the IP address to location will be 90% accurate. Generally, for larger cities it is exact, but for smaller rural areas it’s less exact. That is why users in smaller, more rural cities may see an incorrect city pre-populated in the search field.