I had two auto repairs done at EMW, both were to replace BMW X5 Front CV boots. 1st repair, they misdiagnosed my vehicle and the technician replaced the wrong part “LEAVE THE BAD and REPLACE THE GOOD" . In other words, they SCREWED UP the repair. Sadly, I didn’t notice it until my 2nd repair was due. Below is the scoop:
1st repair in April.2010, I asked EMW to replace the front RIGHT CVB as the dealer recommended this repair in writing. “Found Front RIGHT Outer CV Boot Destroyed. Grease is all over the surrounding area.” EMW decided to replace the front LEFT CVB instead.
Nov. 2010, approx. 3,500 miles later, (my best guess), I noticed a thick coat of grease inside of the front RIGHT wheel and ignored it.
Jan.2nd, 5,000 miles later, there was clunking sound while making Right Turn. I made an appt.with EMW.
Jan. 4th,2011, my 2nd repair, EMW lifted my car up. John, the owner and me went under the car and he confirmed it the grease was from the torn Front RIGHT CVB. He then pointed a couple of spots and threw me some mechanics vocabulary to explain the condition. Of course, I have no idea what he was talking.
I then questioned why didn’t they replace the Front RIGHT CVB like I requested (dealer recommended) in April ? “ It was good at that time and DEALER MADE MISTAKE”. Said John. ”Everyone make mistakes, right ? John.” I said. “WELL , I DON’T MAKE MISTAKE.” said John,the owner, insisted many times HE DOESN’T MAKE MISTAKE.
Getting a glimpse of the pretty torn up CV boot , I was so worried of driving it with the clunking sound and knowing it might cause further damage to the steering and the axle (from my web research) Plus and my ride was arranged. I asked EMW to replace the torn front RIGHT CV boot.
They charged Labor $200 + parts $65.70+ $10.00 Parts cleaner. I asked what it was for. Peter, the manager said they’ve to use special cleaner to clean the grease around it. I then questioned why this $10.00 cleaner wasn’t on my previous repair. Does it mean there was NO grease to clean=CV boot was not torn on my 1st repair?
I paid my bill and they’re getting my car ready. I noticed a thick coat of grease inside of the front RIGHT wheel was still there. Didn’t you guys charge me extra $10 cleaner to clean the grease? Oh, they meant inside, the surrounding parts around the CV boots. John asked the assoc. to wipe some of grease off. Still, Black oil were all over the rim.
EMW misdiagnosed my vehicle and the technician replaced the wrong part “Leave the bad and replace the good”. In other words, they SCREW UP the repair. A complaint was filed… to be followed.