They were very thorough, had excellent customer service, and prices were great compared to others we have tried. I think we found our new regular mechanic! I can’t say as I have ever been impressed with a mechanic business but these guys impressed me!
I can't say enough about the work of Mark and team. I recently acquired a 2011 M3 that had started overheating. Resolving the issues completely took deep knowledge and persistence, but persist they did. They go above and beyond to do right by their customers. I will continue to bring my BMWs to Northeast Motor Werks now and in the future!
Mark was amazing. Extremely polite, courteous and knowledgeable. I was in a situation where I was expecting a large bill, and he knew it. But unlike other shops I’ve visited, he had no intention of taking advantage of me. The cost was a fraction of what I anticipated. Thanks again!
BMW CCA
Unparalleled Service and Expertise at Northeast Motorwerks!
From the moment I drove my X5 4.8is into Northeast Motorwerks, I knew I had made the right choice for my vehicle's care. The team at Northeast Motorwerks is nothing short of exceptional, and my experience with them has been outstanding.
Communication is key when it comes to auto service, and Northeast Motorwerks excels in this department. Peter and Mark kept me informed every step of the way, ensuring I understood what was happening with my vehicle and what needed to be done. Their approach is not just about fixing problems as they arise; they take the time to provide detailed explanations and thorough recommendations, which is a testament to their commitment to their customers and their vehicles.
The level of detail that the technicians put into their work is truly impressive. It's clear that they are not only highly skilled but also passionate about what they do. They treated my BMW as if it were their own, with meticulous care and precision. This attention to detail is what sets Northeast Motorwerks apart from other service centers.
Moreover, the recommendations provided by the team were comprehensive and honest. They prioritized the necessary work, helping me understand what was critical for the safety and performance of my vehicle and what could wait.
I wholeheartedly recommend Northeast Motorwerks to any BMW owner who values exceptional service, expert knowledge, and a team that goes above and beyond to ensure customer satisfaction.
Thank you, Northeast Motorwerks, for taking such great care of my vehicle. I am a customer for life!
Just moved here from NH and needed a trustworthy independent BMW shop for my 2 BMWs. Based on previous reviews, I chose Northeast Motor Werks. What a great choice too. Mark has just earned my business as the go to place for service. He performed oil changes on both this week, and also fixed minor body and trim issues. Most importantly, Mark test drove both of them before he handed the keys back to me which my prior Indy's never did. Good thing he did too, since he found an issue on the test drive that he also quickly took care of. Quality of service is at the top on his list.
I'll be recommending Northeast Motor Werks to anyone who wants a solution to the high prices at the dealer. Thanks Mark!
I brought my 02 BMW 325xi to Mark to originally diagnose a severe oil leak and clunk for me. He is very honest, fairly priced and fixed exactly what I needed done. I highly recommend bring your BMW (or Mini) to Northeast Auto Werks for any service you may need. Excellent quality repairs and exceptional customer service. If I ever need any repair work or maintenance done I will definitely be bringing it back to this shop.
I brought Mark at Northeast Motor Werks a BMW for a pre-purchase inspection. Not having any mechanical skills myself especially around BMWs I thought it be best. He was in a word, exemplary. In a world where not everyone is above board, he was professional, did his research on the car and was honest. He was methodical and thorough in his approach and was able to explain his findings clearly and patiently with this admitted novice. All in all I didn't get the car but I found a shop!
Mark is a top notch mechanic, who specializes in BMWs and MINIs. He is honest, fair, and won't do any work that doesn't need to be done. I'm very happy I brought my 04' 325 to him at Northeast Motor Werks in Middletown, CT and look forward to continuing my business to him in the future.
Mark at Northeast Motor Werks is awesome, he returned my call immediately, researched the parts needed for repairs (full replacement of the four-piece engine partition that had deteriorated significantly), had the parts on hand and did the job quickly taking care of my beloved X5. Took him less than two hours to do a job that Mt. Kisco BMW has said was "extremely labor intensive" when they quoted me $1,400 for the same job Northeast did at less than half that amount. Very happy and highly recommend Mark and his garage for anyone who loves their BMW or Mini and wants to go to an expert who won't give you a dealer's service charge!
Second BMW owned, the 1976 2002 never got out of the garage. This BMW purchased from a friend. Needed some repairs. Found Mark and Northeast Motor Werks through on-line sites. Mark is pleasant to work with, makes sure you know what the repair will entail and the cost. Mark also only repaired what needed repairing. Mark has a good reputation and intend to do further business with him.
Great first experience with Mark. He will tell you what you need for your BMW and not what you don't. I wouldn't hesitate to recommend this shop to any BMW owner.
Mark, at Northeast Motor Werks, is not only a great technician but a great person to work with. He has helped me out of more than one sticky situation that I have gotten myself into and my car is always returned in a much better condition that I leave it. Mark is an enthusiast and loves his cars. He treats them with the same TLC you do. He will never let you walk away without feeling like you have gotten fairly priced service.
My experience with Northeast Motor Werks has been very positive. It was a pleasure doing business with Mark, especially after enduring numerous battles with New Country Mini in Hartford. Mark is factory-trained and certified in BMW and Mini, a highly competent technician, and a great guy to deal with. His passion for cars is evident by the way he maintains his shop. I've never before seen such a clean auto repair/restoration shop. He treats your car with kid gloves. I scheduled an appointment for service that was convenient for me. Mark took my car on time and did the work himself while I walked across the street for coffee. Within 30 minutes my car was returned in mint condition, and the service was complete. His fees are fair -- what more could you ask for?
Northeast Motor Werks' staff consistently exhibit competence, experience, fair pricing, clear communication, and responsibility. I have always been pleased with my experiences. Mark is warm, confident, doesn't take himself overly seriously (a good thing!), personable, and pleasant.
I loathe to have my e39 serviced anywhere else.
Received fast, convenient service from Mark at Northeast Motor Werks. He called to confirm exact pricing before completing any work...rather than telling me one thing and surprising me with the real bill later. He even did a once over and found errors that were supposedly corrected under a warranty from another BMW dealership in CT, and recommended I go back and have them fix it correctly. Very trustworthy!
Left the local dealer in Hartford after the extended warantee expired. Also left the expense, pretense, and the less than truthful results of their previous work.
Mark, at Northeast Motor Werks, is thorough, honest, and very convenient. Work done at the quoted price, and on time, twice now. My 325xi has a new and competent technician, and I have a new friend and associate. Best of luck Mark!
Northeast Motor Werks is warm, individualized, personal and thorough - nothing like the big stuffy assembly line shops that I have visited in the past.
