How fortunate could I have been to find a certified BMW service center where honesty, ethics, and caring are first priority! Sam, Mitch, and the professional team of mechanics were exemplary in every aspect. I was 16 hours from home back in Ohio, on vacation with my family, and broken down! I appreciate the fact that everyone was far more occupied with making sure my car was repaired and safe to drive home than anything else. This would not have been the case anywhere else! In the end, you and your professional staff could have taken advantage of me, but you didn't. Sam and Mitch worked with me, and the integrity and honesty from everyone clearly showed. My X5 ran flawlessly the entire trip home. My only regret is that you don't have a shop here near us in Ohio! Everyone's interest to work with customers and expertise and honest disposition alone, would make Sam's business another huge success up here! Who would have thought that breaking down 16 hours from home would have helped establish my faith in good people passionate about their jobs.
Thank you for your professional ethics, and moral compass - it is rare these days. It is a true shame that most service centers miss the boat on this.
Best to you and your continued success.