Within an hour, we called this shop and talked with Amber twice. She also called us once. She never mentioned that they charge $165 for a diagnostic test but we understand the laborer is worthy of the reward. We told Amber that we didn't take our vehicle back to Nalley BMW in Decatur because we recently moved and this shop is closer. Amber said drop it off and we'll take a look at it. We agreed to drop our vehicle off the next morning. Hours after we dropped it off, Derrick Campbell called and gave us a quote of like $730 to replace the assembly. We agreed. An hour later he called saying that he was given the wrong price by his supplier and the new price was $300 more. I said "can we be compensated for that because we didn't make the mistake of giving the wrong price". He immediately said "I can send the parts back". We said go ahead, we'll come get our vehicle.
When we arrived, we asked Amber, the receptionist, to ask Derrick to come up front so we could ask him a question. Derrick came up front and I said "we own companies. And if we under-quote a customer, we don't call them back to tell them, we just eat the $300 because that's our error. Why didn't you at least tell us that y'all could split the $300 difference since you made the mistake, not us." He said "we're not eating a $300 difference when it's cheaper just to charge you for the diagnostic fee and do no work". I said "so that's your answer. You didn't even think about trying to work this out and gain a customer.". He repeated the same thing he just said in front of Amber.
I said "ok." We paid the $165 diagnostic fee and said we'll write a review. Amber said "please don't, this is a Christian company that's been in business over 20 years and lots of customers like us". I said "well my review won't hurt then."
BMW Nalley in Decatur has a lower price than this place. We never argued with Amber or Derrick over the phone or in person. We never tried to get out of paying the diagnostic fee either. Customers pay for quality service and customer service. Derrick made it clear that collecting a diagnostic fee is worth more than the company's name. The other negative reviews are consistent with this place. We ignored their negative reviews and tried to support a minority owned local shop. We still will but not this one.
