I have known Tony and Jesse at NCA motors for about six months now. I just wish I could have met them sooner. They are the most honest, dependable, and professional mechanics that I have ever met.
I moved to Chicago about two years ago and bought a used BMW. When I bought the car, the car salesman recommended that I take the car to someone at Perillo's service department for my servicing needs. Unfortunately for me, I would need to get my car serviced many times. Each time I visited Perillo, my frustration mounted. They were not very transparent with me and their prices were ridiculous.
When my battery gave out six months ago, I finally snapped and decided to take the car elsewhere. I didn't know how I felt about getting my BMW serviced by a smaller shop (I always had servicing done at the dealership), but I was so frustrated with Perillo and felt it was worth a shot. That was the best decision I ever made.
When I first called NCA, I was desperate because I didn't think I could get my car to start again. When my call was not answered, I just decided to take the car there and see what happened. Luckily, the car turned over and I was able to drive over. When I arrived at NCA, I saw that the place was busy. I found Tony, introduced myself, and just launched a long frustrated diatribe about the issues with the car and with my experience at Perillo. I guess Tony felt sorry for me. He told me to pull the car into one of the bays so he could take a look even though his entire week was already full with other appointments. After looking at the battery, he recommended that I replace it. Also, he hooked the car up to a computer and did a complete diagnosis of the system. What I found completely shocking was that Tony took his time showing me what was happening on his computer and explained what everything meant so I could understand it. Every flag that came up in the system, he explained what it was, what might be causing it, and what I should do about it. The fact that Tony help someone he had just met for the first time to this extent was just mind boggling. I had shown up without an appointment! That day, Tony put in the new battery and wrote down everything we talked about on a piece of paper. $300 for a new battery and a complete system diagnosis for a few hours of work. I know I would have paid twice as much at Perillo. I could not be happier. I promised Tony that I would call to schedule an appointment to fix other things in a few weeks.
Ever since then, I went back to NCA a few more times to get other things checked out. Each time, Tony gave me a VERY reasonable price and took his time explaining what was going on. When I decided to sell the car and had some trouble finding a buyer, Tony even offered to show my car to one of his customers! Tony and Jesse both helped me review my vehicle history and servicing records, and they even examined the car thoroughly again to make sure I knew exactly what I was selling and how I should conduct negotiations. All of the consultation and advice came free of charge -just two really nice guys looking out for one of their customers.
I know this was a long review, but I seriously cannot say enough about how great this place is. Once you get to know him, Tony is as nice, professional, and dependable as a mechanic can be. Compared to my experience at the dealership where everyone treats you like someone who doesn't understand cars and so doesn't care to explain anything, my experience at NCA where people like Tony and Jesse explain everything and have your best interest at heart has been truly life changing. And most important, they give you a great price! This is the best BMW certified dealer around this area in my opinion and I am glad that I found this place. If you read through this review, don't hesitate. Call Tony right now.