The owner had written an article in the local BMW Car Club Magazine in reference to this particular job so I knew they would be well versed in the intricacies of the job.
I had called to ask about this particular service and they asked me why I wanted to have it done. I said to him that I had read about the article and wanted to have it done. He asked if I was having any particular issue with the car, his concern was he didn't want to go through and charge me for a job that wouldn't fix a problem that I was having. So we talked for a little while about what I was experiencing with the car. Based on that conversation he agreed that a cleaning may address those concerns but to bring it in so we could confirm it. He told me that checking it would be included in the price of the job since certain parts had to be removed to do the job anyways. So, we set up an appointment to have them look at the car. I showed up and the folks at the front desk greeted me and got all my information and the information of the car. This process was very thorough, most independent shops don't do this, I appreciate all the detail that goes into it. After about 45 minutes they walked me out into the shop (again most shops don't let you go into the shop). I couldn't believe how clean the floor was. The shop foreman showed me on a screen the inside of the "intake ports?" They had a camera called a "boroscope?". Again I couldn't believe an independent shop would have such a device. But we could see as clear as day the excessive carbon buildup. So they gave me a ride to work (again another cool perk!) performed the repairs on the car. I told them it would be hard to get a hold of me as I would be in meetings all day. They asked me if I had a cell phone and if I could receive text messages (Wow, Seriously? the dealer doesn't even do that). So throughout the day I would receive these little notes on my cell phone keeping me up to date of what was going on. At the end of the day they came by to pick me up. When I came in they showed me some pictures of the process as well as a before and after pictures of the actual job. They even emailed them to me so I could have a record of it. I couldn't wait to get into the car and drive it and what a difference it made. That weekend I took a drive through the Shenendoahs just to enjoy the car. I hope I don't have to see them again soon but I will not go anywhere else.