ORIGINALLY POSTED ON M3FORUM.NET
Just wanted to put a serious recommendation out for Enthusiast Auto Group (EAG) in Sharonville OH. I've had somewhat of a history with these guys after finding them on autotrader by accident in 2006. They are a group of independent BMW certified mechanics and enthusiastic, professional sales and service individuals. After our first encounter in 2006, it wasn't till late 2007 that I had the pleasure of working with them again. It was great to hear that the guys I had worked with then were still there, had moved to a larger building, and remembered me from name alone. Since then I've worked with them on a number of e36 M3 and e39 M5 problems. These guys are top notch and go above and beyond on every occasion. They tell you straight up what they think and give you honest answers, as well as respecting you the customer. They're not afraid of any job or service, and support (and promote) the aftermarket parts companies when BMW fell behind on their engineering. Needless to say, they are an asset to every backyard BMW mechanic or driver. I'd like to relay one such experience with them, and my last dealer experience.
Lately my 2002 e39 M5 had one side of its angel eyes fail. Since I assumed this to be a simple bulb replacement, I just ran it to the local dealer (who resides in Centerville, OH on SR 725) to have them swap out the bulb while I was at work - just down the street. This wasn't your typical "oh, it makes a weird noise between 30 and 32mph and then it kind of shakes sometimes" kind of diagnostic. The light bulb either lit up, or it didn't. Surely the dealer could handle this. After waiting all day, I got the call. They told me the light control module (LCM) had failed and was going to cost an exorbitant amount of money. I confirmed with them it wasn't the angel eye bulbs themselves specifically. I told them to put the M5 back together and I'd do the work myself. I did my research, and was prepared to replace the LCM myself, or fix it directly.
I then got the LCM easily accessible so the EAG guys could order the part and swap it out. To my surprise, I got a call mid-day from the service manager at EAG that the car was fixed and ready to roll. As always, the guys did their best work and thoroughly diagnosed the lighting system - AND REPLACED THE TWO ANGEL EYE LIGHT BULBS. Fixed. $10 in bulbs. NOT THE $1200 THE DEALER QUOTED ME FOR AN LCM MODULE. The EAG guys then asked if they should button her back up, or if I would do it myself (to save some cash). This is the thorough work ethic and respect I'm talking about. They could have just as easily ordered the LCM I had all but convinced myself it was, and they could have buttoned the car up and charged me an extra few hours of labor. No, they went the extra mile and worked with me to have things exactly how I wanted them.
In closing, stay away from the BMW dealer in Centerville, OH off of SR-725 with a name that rhymes with "Loss - as in Loss of Cash" and do yourself a favor and take your BMW down to Enthusiast Auto Group in Sharonville. Your BMW, pocketbook, and blood pressure will thank you. The EAG guys have serious equipment at their disposal, are continuing to upgrade the capabilities with new resources and tools, have moved to a bigger facility, opened a performance shop and online store, will locate that dream BMW for you, and have an excellent staff. I look forward to working with them in the future, and continuing to see them grow and prosper. I recommend them to all my friends, family, and hope you too will give them a shot. guys.
Chris from Lebanon, OH "the dirty silver M5 driver"