Very bad customer service, very expensive and will rip you off, all I needed was a $2 seal and he charged me over $1,400 for a left rear shock, and he was making fun of me all the time because I said that it is overpriced and they are charging $118/hour for this rip off, I found out too late that the seal could be fixed easily and the part is only $2 at the dealership , don't go there, you will get ripped off badly !!!
I recently had Lone Star Autowerks (LSA) do some moderate repair/improvement work on my 91 850i, which I've owned for a little over 2 months. The owner, Dwight, spent a good deal of time with me reviewing the current status of the car and its key components. Dwight is very personable and did not tire of my questions. I was never under any pressure to do anything. I did have them replace front control arm and sway bar bushings, and a leaking brake booster. I am very pleased with the results. I will continue to use LSA to maintain and repair this complex (for the year of production) vehicle. Although the car is in very good condition overall, I intend to replace worn parts, especially in the suspension, in order to make it safer, with a better ride and more controlled handling. A previous reviewer stated that Dwight was over-worked, but he has two other mechanics and an assistant working there as well now. I've had a previous experience at another garage that taught me this lesson: A technician may be certified and very enthusiastic about your car, but if they don't have the experience, the results will be mixed. Dwight has the right experience and I am very pleased with the results.
When I found the shop online, there were two reviews posted; 1 positive and 1 negative. They were not current however, and that's why I chose to write this. For the cynics out there, I never mentioned writing a review to anyone at the shop. Regards, George.
It's just 1 guy, the owner, and he is a little quirky but he really knows his stuff and he is honest. I've taken several bmw's to him and the job is always done perfectly
Small operator. Overworked mechanic. Unable to complete repairs on promised time schedule.