Bimmer Rescue

6403 Dickens Place, #G,
Richmond, VA 23230 US
5.0
12 Reviews
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Do you need a BMW specialist you can trust?
Do you want to get the maximum value from your BMW?
Do you want your BMW to be reliable and enjoyable?
Do you need a long term game plan to keep your car healthy?
Do you need help establishing priorities to get the right services at the right time?

At Bimmer Rescue in Richmond, VA, we understand that when you car is not right you don't have a car problem, you have a transportation/life problem that can cause you frustration and lost time, that's why we have highly trained BMW technicians install the best parts using the best tools. Our personable, trustworthy Service Advisers will help you decide what you value the most in your BMW and help you develop a plan to help you through any repair.

Call Sara at 804-726-3458 to schedule your drop off appointment!

Amenities

  • After Hours Drop-Off

Meet Our Owner

  • Patrick McHugh

    Owner

    Patrick earned a Bachelor's degree from Purdue University in Aeronautical Technology. He has experience flying as a First Officer for the airlines as well as an Airframe & Powerplant maintenance rating.

    Patrick has been actively working on BMWs and European cars for 11 years and the brings the precise, careful workmanship used on the world's most complicated aircraft to Bimmer Rescue every day. Patrick enjoys sailing and working on his turbocharged 1987 535is.

Awards & Affiliations

BMW CCABMW CCA

12 Reviews

  • Fred Bouzek
    Fred Bouzek6 months ago

    Beware! I had a problem with my 2004 BMW M3 convertible top and I was stopped at a local repair shop who said they were unable to take me that week. While I spoke with a Retired Henrico Police officer that I respect greatly, and he recommended Bimmer Rescue. I drove my car there and was met by a friendly face that I knew. I thought, this is great, I know the guy... I'll be taken care of well. I left my car with a small list of "To Do's" and they even paid for my Uber home. This was on Monday... Wednesday I was sent an email with fairly comprehensive inspection results... I was notified that they couldn't visually find a cause to the "coolant leak" and told me what a pressure test and diagnostics would cost. I hesitantly agreed (Turns out the system just needed to be bled of air). They sent me a picture of a dried up spot at the bleeder valve and said that was the leak (this was in the inspection results)... They found the cause of the convertible top not operating (frayed wire) and told me how much it was to replace it. I declined. It was there for an oil change which they performed for an outrageous amount. They notified me that my car wouldn't pass inspection due to suspension issues. I had notified them that I had a 4 wheel alignment 2 weeks prior, yet they still failed it. (I have since had it checked out by 2 reparable shops that said the suspension was in great shape, one which bled my coolant for free and its been fine ever since). I declined further work and was called Wednesday and notified that my car was ready for me to come pick up- still "leaking fluid" and a (falsely) failed inspection and an inspection sheet that recommended thousands of dollars worth of work... I arrived by Uber (They paid for that too) Thursday morning and the wiring loom had been all but shredded to find a few wires showing minimal wear (in their shop, I wrapped the wires with electrical tape and then I left to fix the rest of it). When I went to go into my trunk the next morning to put something in there, I saw the back of the rear headrest laying in the rear window... I opened the top and discovered that it was freshly super glued (poorly even). The response I got was "When the tech were testing the top, the tech put his hand on the top of the headrest and the cover literally fell off. In your paperwork for the top it was mentioned you MAY need a headrest as he clips are brittle over time and use"... No, it was broken because your tech broke it! I took the pieces and I laid them in the seat and went back to the trunk. When I opened it, I found the trunk had not been reassembled when they took it apart to research the top issue. After further inspection, there were numerous parts they had not put back in place around the car, so I had to do it myself.

    Over $460 for basically an oil change and all I really got was a fat bill and a broken car.

    We texted back and forth a few times (some of me me sending pictures of what was left in disarray) and I got "I'll call you shortly"... That was June 12, and I still haven't heard from them... and its August 9... But they sure had no problem taking my money!

    2004 BMW M3
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  • Adrian Mead
    Adrian Mead6 months ago

    Not impressed. I took my Z4 in to get it serviced. Not only did it come back and they wanted $3K of repairs, they had managed to damage the front tires so that my vehicle would start vibrating at high speeds. Like an idiot, I believed them when they said it wasn't their fault and paid them to try to fix the problem (they thought the front wheels needed straightening). I had to take it to another shop to get the correct diagnosis and the damage repaired. Never going back!

    2007 BMW Z4
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  • Bud Batten
    Bud Batten4 years ago

    If you live in the greater Richmond area, love your BMW and want a completely trustful shop, Bimmer Rescue is the only place to go. After our 328I coupe maintenance warranty expired, we searched for a local place true enthusiasts would take their BMWs and found found Bimmer Rescue. Patrick and his team have created a unique shop with passionate, knowledgeable staff, unsurpassed customer service and fair prices. It doesn't matter if your car is the daily driver, a classic which requires some work, a PPI on a Clown Shoe or an HPDE track vehicle, you must give Patric a call and schedule an appointment. They are simply the best in every respect!

    2008 BMW 328I coupe
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    Patrick McHugh4 years ago

    Thanks Bud, this review really means a lot to us. Drive safe and enjoy your BMW!

  • John
    John4 years ago

    We've had nothing but great experiences with Patrick and the gang at Bimmer Rescue. Sounds weird, but we went looking for a shop before we bought our vintage car. So, we're driving a vintage BMW because we met Patrick first and knew we'd found a shop we could count on. Bimmer Rescue has really helped us sort the vehicle out and work out a plan for keeping it running. Great communication. Great wrenching. And just fun folks to deal with. Thanks guys!

    1987 BMW 325e
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    Patrick McHugh4 years ago

    Thanks a lot John, we love what you've done with the car, I'd say it's one of the cleanest, closest to new E30's out there!

  • Tony Esquivel
    Tony Esquivel5 years ago

    First and foremost, I want to state that owner Patrick McHugh may be the most honest, honorable, respectful, and professional BMW shop owners in the USA. My daughter moved to Richmond with her new job from San Antonio, Texas. Shortly after her arrival, she began to have problems with her 2004 325i overheating. Patrick gave the car a complete check up to find out that the car needed a new headgasket. Patrick was kind enough to put her car in storage until my daughter decided what she wanted to do. Well, she decided to sell the car and purchase a newer one. During the interim of about one month, Patrick placed two for sell ads in his facebook account and another site. During that period of time, Patrick stored my daughter's car free of charge. Shortly thereafter, someone saw the ad, made an offer and we sold the car. Simply stated, Patrick cared enough to help out a young lady, my daughter, who was very from home. I have two(X5 and 528i) BMW's here in N.M., and I pray daily to have someone like Patrick McHugh and Bimmer Rescue near me in Albuquerque. To other BMW owners in the Richmond area, you will not find a more honest and professional person than Patrick McHugh.

    2004 BMW 325i
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  • Milinda Esquivel
    Milinda Esquivel5 years ago

    If you have a BMW you are nuts if you take your car anywhere else. Patrick and the crew at Bimmer Rescue were more than helpful. When I dropped the car off, Patrick took the time to describe the possible problems as well as the associated costs. He also had complete confidence he could diagnose the issue which meant a lot because two other repair shops didn't diagnose or fix the issue. He called me later with the diagnosis and immediately emailed me a detailed quote with repair fees. I actually ended up selling the car and he helped me find an excited buyer by taking pics, posting on Facebook and Craigslist, all at no cost. Very trustworthy, helpful shop that has your best interest in mind.

    2004 BMW 325i
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  • Craig
    Craig6 years ago

    I have to admit, I was at wit's end with this car, ready to sell, but knew I was facing some repairs before I could. Didn't know who to trust for straight answers. Long story short, after finding and dealing with Bimmer Rescue, I have newfound confidence I can keep and enjoy this little gem and know exactly what I'm getting in service. Patrick is highly knowledgeable and a delight to deal with. He arranges repair estimates in priority order and explains each item with you in a straightforward, factual manner so you can make completely informed decisions about repairs. Outstanding communication that inspires trust. No surprises. What a rarity! Same for the people on his team; everyone takes great pride in their work. Super group of people! (It is rare that I'm motivated to write a review.)

    1999 BMW 323is
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  • Lane
    Lane6 years ago

    Patrick & Matt at Bimmer Rescue are really great mechanics & honest guys. Always told me what I needed and what I didn't need. Absolute trust. Found repairs that BMW missed for a much more reasonable price. They only use quality parts, and the prices they give you are almost the same as you can get from the internet. Patrick is patient and articulate, and answers all of my questions no matter how marginal. I refuse to go to any other mechanic in Richmond.

    2008 BMW 335i
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  • BMW Believer
    BMW Believer6 years ago

    Bimmer Rescue performed high quality work, and were very patient and detailed explaining the work performed, as well as the quote prior to beginning work. Highly recommended. I will be returning.

    1991 BMW e30
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  • Al Settles
    Al Settles7 years ago

    Patrick at Bimmer Rescure is as close to a saint as anyone I have seen. Traveling through Virgina in route to Palm Beach, I had a problem with my worn ignition key and tumbler. It was beyond repair. I had to get back right away and had no time to wait for the proper parts. After listening to my situation Patrick calmly said, Take my truck get some lunch and i'll get ya going.In less than 45 I was back on the road,although with a critical warning.DO NOT TURN OFF THE KEY. Well that warning lasted until 75 miles down the road.I stopped for gas and forgot. Stuck again I panicked and called Patrick. He said don't worry it's almost closing time I'll pick up my wife and come down and get you going again. He did just that! (150 miles round trip and acted is if was nothing) THANK YOU, THANK YOU, THANK YOU.

    BMW 99 540 IT
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  • Skip McCauley
    Skip McCauley7 years ago

    What's not to love about Bimmer Rescue? Fast service, excellent communication, honest quotes and pricing, and expert diagnostics from a fellow Bimmer enthusiast. Patrick is the real deal. He treats your car as his own and obviously loves what he does and takes pride in his work. I would recommend his service to anyone and everyone.

    BMW E34, E39, E53
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  • Yahya Ahmed
    Yahya Ahmed7 years ago

    Great experience, nothing better than getting service done by an enthusiast- you always know they care about their work. Great little shop, my car feels significantly better since it's repairs, I highly recommend Bimmer Rescue.

    2004 BMW x5
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