Took my 2017 BMW M4 to German Auto Group on Saturday. I'm familiar with the location, and have referred friends in the past. I dropped my car off late afternoon for diagnostic and servicing to begin Monday. I was notified that my fuel line needed to be replaced, as expected since my vehicle was brought in for a fuel leak, along with some other minor work. After I picked up my car today, I tried to park my car and found that the Park function will not engage, remaining in Neutral and making a clicking sound. I returned to the shop and asked for them to take a look. Adrian Mungiu insisted that any difference in function must have been due to damage as a result of being brought in on a tow truck. Fascinating, because I drove my car to the shop myself, it was never towed in. Then he decided to pivot, and say he never put the car in park, that it was always left in neutral. When I explained that there is a procedure for engaging Park (sequencing with the break/e-break/engine shut off), he explained he didn't know, and that's what he always does. When left in Neutral, the car will have an indicator sound and indicator light on the dash, which he ignored. After running a diagnostic test, Adrian returned to tell me that my transmission (newly replaced earlier this year by BMW directly) was having a problem, and the problem was found to have started 'within 3/10 of a mile from the shop'. Perhaps if he said, the issue was found to have originated ~100 miles before drop off, I could understand, but 3/10 of a mile is about from the shop to the nearest stop light. I explained to him that the vehicle should always be put in park, that I never leave it in Neutral, and it's likely the cause of the new issue. After much persistence, Adrian reluctantly agreed to keep my car overnight, however when I asked him to show me how he would park the car, so that I could see his procedure and verify it for correctness, he refused. He would not let me ride in the vehicle with him, nor would he put the car in Park even with me on the outside so that I could watch. I'm incredibly disappointed, and will continue to escalate the issue until an adequate resolution is agreed upon.
