Import Autowerks

3040 High Street
Portsmouth, VA 23707 US
5.0
6 Reviews
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Offering full service auto repair & maintenance. Specializing in BMW and Mercedes Benz.

From our easy-to-get-to, central location in Portsmouth, we specialize in all levels of BMW service and repairs so you don't have to travel up to the peninsula or out to the beach when you need car care. You'll find the latest computer diagnostic equipment and quick, reliable service from this family and military veteran run shop.

We are a Bosch Authorized Service Center and offer 6-month, no interest financing on jobs from $299 up.

Amenities

  • After Hours Drop-Off
  • By Appointment Only

Testimonials

  • Import Autowerks is great! They do top notch quality work and are very trustworthy. Check them out if you are looking for a mechanic!

    anonymous

Recent Google Reviews

  • Michael Powell9 months ago

    Went in for an oil change on BMW X3. They provided a quality and professional service.

  • Chantal Thomas1 year ago

    Wonderful small dealership / repair shop that specializes in foreign (Mercedes & BMW) automobiles. Jon really knows his craft. Many members of my family have purchased cars from him and go to him exclusively for service. 100% would recommend.

  • Quan P1 year ago

    I had a major issue going on with my car and needed it fixed asap, I called around several places and pretty much everywhere was way out, I explained what was going on with my car and they got me in immediately. Upon diagnosing my car they informed me that repairs might be awhile based on what was going on and scheduling. Needless to say they got my car back to me in no time and did a quality job. I’m giving five stars to them because of the work and also the customer service. They kept me informed on what was going on the entire time. If you have to get work done I highly recommend these guys, they don’t rush jobs or pressure you. Thanks again!

  • Wil Busby2 years ago

    Can't say enough great things about these guys! Been servicing my cars here since they opened- reliable, honest work by the best in the area for BMW & Mercedes. Recently saw a "franchise dealer" estimate- was more than 3x the cost had they done it here! Great service and good value from a LOCALLY owned business.

  • Felicia Jeans4 years ago

    They Never disappoint Ive been taking my BMW here for a couple years now and I've never had an issue. Kent is superb when it comes to the customer service aspect, and John is top notch in determining what's wrong with the vehicle. Pricing is always fair, way better than you will EVER get at the dealership..and they always get me in and out very quick! Whether big or small...if you need service on your vehicle, they are your go to guys! Thanks guys for always taking care of me..you are appreciated.

Awards & Affiliations

BMW CCABMW CCA

6 Reviews

  • William Winters
    William Winters6 years ago

    I typically don't write reviews unless they are extremely bad or exceptionally good, so I'm writing this one because Import Autowerks was exceptionally good. From the time I made my initial call to Kent I could tell this was not the standard-bring your car to me and I'll find something else that needs to be done an upsell you on that- type of shop. I brought my car in because the brake light came on and after Kent had my car checked out he informed me that the car didn't need brakes but the sensors were set incorrectly. Kent and the team at Import Autowerks could've taken advantage of this situation, but didn't. I had other request during my visit such as replace a low beam light and a quote for future repair. Kent didn't attempt to inform me that if I didn't use the " you need to get it done now" type of quote instead he said if you call around and get another quote just ensure that it is the same type of work that is being quoted so that we can compare apples to apples. I will definitely be returning to have all/any future work that needs to be done on my BMW here to Import Autowerks.

    2009 BMW 528I
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  • George
    George7 years ago

    Now without car warranty, I came across this great shop while surfing the internet for a mechanic for my car, Import Autowerks. Spoke with Mr. Kent, appointment made, no more lights on the dashboard and breaks are working like new. All parts replaced are OEM. Highly recommend Import Autowerks!

    2012 BMW 328i
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  • Leisha
    Leisha8 years ago

    A+ quality work and great customer service. I recommend Import Autowerks to anyone to have their BMW repairs completed with this team, you will not regret it.

    2006 BMW X-5
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  • Zaki
    Zaki9 years ago

    Import Autowerks does excellent work and they are very reasonable price wise. The staff is kind and personable. My experience was delightful, and I highly recommend.

    2007 BMW 530i
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    Kent9 years ago

    Thank you, Zaki! Glad to meet you and take care of your beautiful BMW 530i and We appreciate your nice review! Take care, Kent

  • Rich
    Rich10 years ago

    Import Autowerks was very professional and I surely appreciate the respect given by them for the military. I had to get my light replaced in my BMW and they fixed it on the spot and also diagnosed other issues that was wrong with the vehicle. The price was reasonable but definitely cheaper than the dealership.

    2006 BMW 750li
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    Kent9 years ago

    Thank you for coming in to the shop, Rich! Glad we could meet and help out with your 750. We really appreciate you taking the time to write the review also! Have a great day, Kent

  • Kimberly
    Kimberly11 years ago

    This place is awesome. World class service. The customer service is better than BMW and they built my confidence and made me comfortable when I first walked in the door. I recommend Import Autowerks to all BMW owners. They use official OEM parts and are very knowledgeable. They are efficient and reliable. I must say I am more than impressed.

    2008 BMW 328xi coupe
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    Kent Mack11 years ago

    Thank you so much Kim!! We're so glad to get to know you and your gorgeous car!! :-) And we really appreciate you taking the time to write such a nice review :-) Thanks again! Kent