I had driven past many times, and had no idea of the gem that lied inside of the walls. I stopped one day a few months after purchasing my x3. Nathaniel was selling a very clean 5 series, so I stopped to take a look at it for a co-worker. I had a few questions about my vehicle at that point, since I was a new BMW owner. Nathaniel was very polite and professional with our initial interaction. When my vehicle was due for service I contacted him and the dealer to compare prices for inspection 2. Not only was he not trying to exhaust my bank account, he was very up front about what needed to be done. When I dropped my vehicle off for service he was very efficient with the initial assessment, and let me know immediately, once he knew if I needed to worry about anything or if I would need to worry about additional charges. At vehicle pickup, again he covered what was done and what should be done by me to keep the vehicle running in tip top shape. Also, I lost my spare key and after I ordered a new one he programmed it at my convience at no additional charge. This shop is very knowledgable with BMW and many other European vehicles. I appreciate the service, patience, and explanations given to a BMW newbie. I will always return for future work and maintenance. My experiences with European Auto House make me feel very comfortable with my purchase and service experience. Thanks Nathaniel for the great work.