Repair services performed to my BMW X3 resulted in additional damage to my car that incurred additional towing and repair costs. Urban's Auto Service performed a repair to replace the idler pulley & drive belt on my BMW X3. Upon picking up my car and driving aprox 5 miles, the radiator coolant overflow tank bottle reservoir blew and cracked causing smoke and fluids to leak. Upon calling the shop, less than 10 minutes after having picked up the car, the owner Tom Allen, did not offer to any assistance and simply stated that whatever was going on was not his fault. He did state that he had topped of the anti-freeze by one half cup. This is despite the fact that the fluids were already at the proper levels when the car was brought in. I had never experienced any over heating problems, indicator lights or leaking prior to this repair. All prior work on the vehicle had been performed at the BMW dealership. This resulted in my having to hire a flat bed tow truck to tow my vehicle to another repair shop. Tom, extended no customer service and treated me as if he did not want me to return to the shop. He did not even offer assistance with arranging a tow stating that all of his tow drivers are likely busy. Any reputable mechanic would have had a different response and they would have driven the car after repairs to ensure everything was fine.
I had my car towed to Burt's BMW Repair on Reisterstown Road who provided outstanding customer service and repair work. Tom at Urban's never even followed up to inquire about the vehicle. It is clear that the repair work done at Urban's caused the damage to my vehicle. I'm sure that Tom knows it which is why he responded in such a poor way. In addition, Urban's repair was overpriced. I would not recommend taking your vehicle to this shop. They are careless and do not stand behind their work or their mistakes.
