Communication was extremely poor. I went a week with no communication from Robert while trying to get a status update on my car. When I finally got in touch with him, Robert was not able to describe accurately and in detail what was wrong with my. He vaguely mentioned that the car needed to "sit" a little longer, to give the computer time to "cool down" to the correct "temperature" so "it could fix itself." When I told Robert I had no idea what he was talking about, he became hostile and went to his default response for any inquiries/frustrations about his shop: "I've been working on these cars since the 1970s, so I know what I'm talking about."
When I went to pick up my car, I inspected the shop a little more. I could not find, however, any kinds of factory specific training certifications. Nothing from BMW, Porsche, Mercedes, etc. I asked Robert about the training that his mechanics must have in order to be employed at his shop, and he immediately got defensive ("why are you being so hard on my shop?" were his exact words). For the record, he vaguely mentioned ASE certified and he has a guy who is certified to work on transmissions. Mr. Berry has since been unable to confirm that he has any formal BMW training.
My car ran fine for about a week, then the check engine light came back on. Eurohaus does put a 2 year warranty on all of the parts they replace...but after waiting for a month with minimal contact, I can't afford to take my car back there, seeing that this is my daily driver. Furthermore, without any written confirmation that there are mechanics there who understand how to adequately repair or program the ECU in e46 engines, I don't want to take my car back there. I suppose theoretically if you were stranded and had no other alternatives, you could take your car to this shop. The problem with that, though, is when BMWs are properly maintained and cared for they rarely unexpectedly break down and put you in a bind. They're designed that way.
So, all in all, I recommend that you listen to Robert's own words. He's been working on these cars since the 70s. If you have a vintage European car '79 or older, take your car there. Anything newer than '79 needs to go somewhere else.
Here is a transcript of the text conversation I had with Mr. Berry on April 25th, when I informed him that I would be reporting his business to the Better Business Bureau. We had a text conversation, instead of a real conversation, because Mr. Berry could not control his temper and hung up on me. Regarding the ignition coil, Mr. Berry's shop only replaced 1 ignition coil when in fact all 6 needed to be replaced. I want to clarify though, that my complaint about the shop is not the ignition coil, but rather Mr. Berry's complete lack of professionalism. No one should ever be treated like this, especially after dropping close to $3k on a shop for the car to be serviced.
From Robert Berry, received April 25 1:47PM: Every shop has there own way of diagnostics and working on cars. I have had good success in the past doing it my way and will continue that way. We did every thing we quoted you trying to fix your car. You don't need to replace all coils just because 1 is bad. I think your response would be why does it need all coils if only 1 is bad. If you have a complaint with car be fair about it and bring it to me and don't allow some other shop to down grade me with their opinions about my shop. I'll be glade to fix any problem you have but I don't give a rats ass about other shops opinions It's too bad shops can't file customer complaints. Sorry your not happy Robert Berry EuroHaus MotorSports
To Robert Berry, sent April 25 1:53PM: My concern with your shop is your complete lack of customer service skills, as evidenced by your apology to me via text msg. Texting customers does not count as communication. Texting someone "rats ass" is not considered professional. I will be more than happy to send you a copy of my complaint, but don't worry it does not mention the other shop. My review is based solely on your shop and my interaction with your directly.
To Robert Berry,sent April 25 1:59PM: May I suggest in the future if you don't like working with a particular customer to call them and tell them to come pick up their car without servicing it, instead of not contacting them for a week.
From Robert Berry, received April 25 2:04PM: I text only because you say I'm raising my voice I talk loud and I apologize for that. I know I'm honest and have had great success in the past so if you feel better by filing a complaint against me then I write that off as you can't please everyone no matter how hard you try
To Robert Berry, sent April 25 2:24PM: I assumed that i'd be able to get in touch w/ you when i called your shop during working business hours & that I would get a coherent status update on my car. If those assumptions makes me an "unpleaseable customer" then so be it. I wish you and your shop all the best. Thank you.
From Robert Berry, sent April 25 2:27PM: I give everyone my number so I can be reached by text because it is hard to reach me when I'm being pulled 20 different ways. When you get pissed at the other shops do feel free to call me becuase I stand behind my work