I have a BMW 528i that no longer has extended warranty coverage. Before I discovered this shop, I took my car to the BMW dealership to have them look into 2 different issues (Steering Angle Sensor & AC Blower Motor). Since it was 2 different issues, they charged me 2 diagnostic fees of $180 for each issue. Because of their steep prices, I was only able to get 1 repair done (AC Blower Motor) at that time. They waived that diagnostic fee since they conducted the repair. However, since I wasn't able to have the Steering Angle Sensor repaired, they added the $180 diagnostic fee from that and added it to the price of the AC Blower Motor cost. Well, that 2nd issue eventually progressed to the point where it finally needed to be repaired. Remembering the estimate that I was given by the dealership, I knew that I had to look elsewhere. I had never had my car serviced anywhere other than the dealership, so I was worried about finding a good place that specializes in BMW. I searched around for different shops and decided to give this place a try. Best decision ever!
As soon as I called the shop, the friendliness of the person on the phone (JoAnn) made me feel like I had made a good decision. The following day, I took my car in and was greeted by JoAnn and was immediately helped by a gentleman named Albert. Let me just say, their diagnostic fee is $105 cheaper than the fee the dealership charged me. They also waive that fee if you get your car serviced at their shop. I had them look into 2 issues (Steering Angle Sensor & Drivetrain Malfunction). When JoAnn called with the quote for the repairs, I was so happy to hear that it was hundreds cheaper than what the dealership had quoted me. Not only that, they gave me 20% off the cost of the parts. I also had them look into a 3rd issue (water leak on front passenger floor) to which they never charged extra to look at, and that's because they looked at several things in order to identify the cause of the leak. They identified where the water was coming from and it turned out that it was from that last repair I had done at the dealership. They offered to repair the issue without charging extra in labor costs, however, I would have had to buy parts. Luckily, they reminded me that the dealership adds a warranty to service and advised me to go back to the dealership so I wouldn't have to spend any money on parts. They did everything they could do to make sure I had everything taken care of on my car, in the easiest and most cost-effective way possible. They even offered a free Brake Fluid Flush along with my service. I got my car back in a short amount of time and it runs smoothly. I am so glad I decided to take my car to Coopers, Bimmers, and Benz on Reindeer Trail. They have earned a lifetime customer. I will never take my car anywhere else.