I was disappointed at the unprofessionalism I experienced at this business. As a person who is not educated in mechanics or how the process goes, I went into get an estimate on a job. I wanted to get a step by step on what they thought to have an idea of what they may or not be able to do.
There may have been miscommunication, who knows? I had no idea it was impossible for me to speak to a tech but they way it was handled was so poor and ignorant.
The older man's response was 'my techs do a good job they don't need you to tell them how to do it' etc...
That was a red flag for me. If they know what they're doing, why wouldn't he pulled my car in and asked a tech to professionally discuss it with me? He just became unecesarily angry.
As professionals, I think they should have calmly, and like adults,explained their procedures to me and say, 'we typically let the techs examine the car while you leave it with us, we can then contact you and discuss what we found and present you with options' or something of the sort.
I did sympathize with the young guy at the front desk who remained human. He did his best thrown into this situation.
If you're used to Barneys, stay away from Walmart.