I dropped my Audi A8 off Autowerks East the day after Labor Day with a list of 8 items that needed fixed (mostly warning lights and electrical problems) and 2 service items (change the oil and plugs). It took repeated phone calls from me to get any updates on the repair status, and final after over 2 weeks they said I could pick it up.
Out of the 10 items on my initial list they managed to change the oil, change the spark plugs, and replace a wire harness that was causing an oil level sensor warning. So they managed to fix 3 out of my 10 items and it “only” took 2 weeks. On my drive away from their shop back home, I received 2 warnings which were the exact warnings I asked them to repair. Things got worse when I tried to pop the trunk which they were supposed to repair. It didn’t work even though they charged me over $400 to fix it.
Today I went back, and Greg wouldn’t even walk outside and look at the trunk problem. He just said I needed to drop my car off again and he had no idea how long it would take to repair the trunk. I asked if they tested the trunk after they “repaired” it, and Greg said it stayed open after they replaced the struts. Actually, it stayed open BEFORE they replaced the struts too, the problem is that it wouldn’t open or close. They “repaired it” and didn’t even push the button inside the car to see if it opened? Or push the button on the inside of the trunk to see if it closed? In my humble opinion they are totally incompetent and incredibly frustrating to try to work with. I’m cutting my losses and will never return. I would give them 0 starts, but that isn’t an option.